Jay Larry Acdang General Virtual Assistant

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Administrative and Social Media Assistant

Color Social Virtual

Jun 2021 - Dec 2021 (7 months)

Reason for leaving: Project ended. My usual tasks includes researching a specific theme for and upcoming pop-up event and getting possible target market around Texas, generating spreadsheet of competitors in the city, creating drafts for business plans and contracts. Manage Instagram and Twitter Page (posting pictures every 3 hours, sending message to prospects and commenting on their pictures for interaction).

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Ascent Pro Virtual Assistant

Real estate Cold Caller

Jun 2021 - Aug 2021 (3 months)

Reason for leaving: Project ended. OFFICED BASED WORK EXPERIENCES:

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Account Manager/Client Service Analyst

Jun 2018 - Dec 2018 (7 months)

Reason for leaving: Promoted to Tier 3 position - Account Manager/Client Service Analyst

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Virtual Assistant - Human Resource Assistant

Equilibrium Homes

My day to day tasks includes organizing employees' documents in Dropbox, updating Monday.com showing that we received the updated document and if the employee needs to resend the file, downloading time records in Connect Team and creating spreadsheet of missing documents for follow up. Ensure that client and the Human Resource Manager is updated with the documents that is missing. Handled other HR tools like BambooHR and Jazz HR WORK EXPERIENCE CONTINUATION

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Virtual Assistant - Cold Caller/Sales/Airline Ticketing Agent

Patrick Rodriguez Agency

Reach out to prospects offering insurance, solar power, and airline ticket Generate quote for life insurance and airline ticket and reach out to prospects to sell the quote Provide update to the client if there will be any changes on their flights Generate quote for group bookings Process payments under PCI compliance Appointment setting with the client to potential customers, scheduling office/site visit Asking for referrals from previous customers Handled Facebook Page - responding to inquiries and reaching out to potential clients Create payroll for 5 employees of the agency, upload to Docusign for the employees to sign

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Shopify Administrative Assistant

One World Virtual Assistant

Responsible in uploading new products in Shopify, including images, adding product description, price, dimensions and weight Review orders in Shopify, ensure that shipping fee is accurate Reach out to suppliers in regards to checking the availability of the items, changes in prices Responsible in checking sale items, creating a spreadsheet report for items with low inventory

Customer Service Representative

Capital One

issues on their check processor, transaction and funding research, invoice request, and payment assistance. Ensure that all issues are resolved before ending the call. If not, route to the correct department for further assistance. Transfer to the assigned person on the account depending on the nature of the request Capital One Sitel Customer Service Representative My day to day tasks includes receiving inbound calls, answering account inquiries such as transaction review, providing credit limit, statement requests, processing payments, releasing payments depending on the status of the account and assist with the online banking of the customer for future convenience. Transfer the call to other department depending on the nature of the re

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Virtual Assistant - Executive Assistant

Mendez Group

My day to day tasks includes inbound and outbound calls, answering general inquiry, giving update to students for schedule changes, reminding and responding to emails received. I handled VOIPs - Nextiva and Intermedia Unite. Create a call flow procedure. Uploaded prompts on the VOIP. Remind clients about the special request made by our customers via Microsoft Teams. Generate property tax spreadsheet and business PowerPoint Presentations. Handled utility of the client (electricity, water and trash) - including payments, calling maintenance, closing and reopening of accounts. Moderate online training - responsible in making sure that the students attend the class and take pictures for the certificate of the students Assist the client on sprea

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Virtual Assistant - Product Researcher

Hobbycode.

Research for product description - length, width, height, barcode, and link where I got the information Used Google Sheets to paste the information found on the websites such as Amazon, Ebay, and 1999.co.jp. Provide End of Day Report to the client for the number of product information found

Jay Larry Acdang

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