J
Jayden Cole
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Pennsylvania, United States
Résumé
Jobs
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- FSenior Director of Operations and GrowthFILLOGICDec 2022 - Jun 2025 (2 years 7 months)Led cross-dock transportation and client onboarding initiatives for a major retail account, accelerating order turnaround by 22%, cutting temporary labor by 14%, and enabling 44% faster site ramp-ups to minimize customer disruption during rapid scaling events. Applied agile project management and root-cause analysis to overcome fulfillment bottlenecks, reduce new site launch times by 44%, increase throughput by 12%, and ensure seamless integration for both FDA and non-FDA customers. Managed data-driven process redesigns for inventory and warehouse operations, improving pick efficiency by 27%, boosting quarterly revenue, and providing real-time performance transparency to key accounts. Launched standardized SOPs, technology adoption, and cro
Regional Customer & Supply ManagerWonoloDec 2021 - Dec 2022 (1 year 1 month)Streamlined and standardized customer activation and onboarding processes, reducing activation time by up to 47%, increasing first-month retention by 12%, and cutting inbound support volume by 28% through enhanced training and self-service resources. Developed and executed data-driven go-to-market and market segmentation strategies, boosting customer acquisition by 20%, market engagement by 39%, and aligning customer profiles with fulfillment capabilities for improved targeting accuracy. Drove revenue growth and client success in Eastern markets, contributing to $55 million in available revenue and securing a 3-month contract extension valued at $1.1 million through hands-on support and cross-team collaboration. Led operational improvements- RRegional Operaitons ManagerDec 2020 - Dec 2021 (1 year 1 month)
- Campus Operations ManagerGeodisMay 2020 - Dec 2020 (8 months)Tasked with launching a 1.2 MM sq. ft., I designed and managed operations for over 350 staff, ensuring a successful launch and ongoing operations. With inefficient pick paths, I restructured the process, increasing pick efficiency by 15% and quarterly revenue by $215,000. With continuous improvement goals unmet in outbound logistics, I launched a Kaizen initiative and monthly performance reviews, increasing outbound order accuracy by 11% and reducing rework by 22%. When project handoffs between teams led to delays, I introduced a RACI matrix and regular cross-departmental standups, cutting handoff errors by 35% and improving project milestone adherence by 20%.
- DRegional Operations ManagerD.H.M.S.Apr 2018 - Apr 2020 (2 years 1 month)To reduce waste management costs, I developed a sustainable system, cutting expenses by $31,000 per year, and generating $19,000 in new revenue from recycling. Analyzed demand and FDA-mandated shelf-life requirements to optimize procurement strategies, decreasing excess inventory by 28%, mitigating risk of expired/unsellable FDA-regulated stock, and freeing up $150,000 in working capital. Managing complex distribution for 19 facilities, I oversaw supply chain operations for diverse products, ensuring compliance, and efficiency across all sites. Implemented pick-to-voice technology for regulated product lines, reducing overtime by 20%, increasing order accuracy to 97%, and lowering staffing needs by 30%, while meeting FDA traceability and do
- CRegional Operations ManagerCARBELAug 2016 - Apr 2018 (1 year 9 months)Led a multi-site expansion from 1 to 6 East Coast warehouses by implementing advanced TMS/WMS and pick-to light/voice technologies, enabling rapid growth without compromising operational integrity. Restructured slotting and auditing processes to improve order accuracy to 96% and increase customer satisfaction to 99%, while simultaneously rolling out OSHA safety training in three languages, resulting in zero recordable accidents across sites for two years. Centralized inbound freight scheduling and introduced a carrier appointment system, increasing dock utilization by 22%, cutting detention fees by $40,000 annually, and negotiating a regional fuel surcharge program that reduced transportation spending by 10% year-over-year. Overhauled KPI a
Education
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- Lean Six Sigma Green BeltKennesaw State UniversityJul 2025 - Current (1 year 4 months)
- GGoogle Project Management Professional Certificate (v2)Jul 2025 - Current (1 year 4 months)
- Bachelor of ScienceTemple UniversityAug 2016 - Dec 2018 (2 years 5 months)