Jaycoh Cabato

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Event Organizer / Host Freelance

Jan 2024 - Current (2 years 7 months)

Planned, coordinated, and executed various community and private events, including beauty pageants, christenings, seminars, workshops, debuts, and weddings Oversaw end-to-end event logistics: venue setup, budgeting, program flow, technical requirements (sound, lights), catering coordination, and guest management Collaborated with local officials, suppliers, and clients to ensure smooth execution tailored to event goals and cultural traditions Managed promotional materials, social media announcements, and on-site coordination to maximize attendance and engagement Ensured all events complied with local ordinances and safety protocols, especially for barangay-sponsored gatherings

Virtual Assistant

My Mountain Mover

Jan 2023 - Mar 2024 (1 year 3 months)

Virtual Assistant with Translational Pulmonary and Immunology Research Center. Responsible for the back-end functions of the revenue cycle process. Manage the assigned portfolio of accounts for researching and resolving outstanding account receivables. Responsibilities include but are not limited to, follow-up phone calls, claim resubmissions, managing expected reimbursement, denial management, appeals, and refunds. Responsible for the daily and monthly bank reconciliation, and ensuring payments received are accurately posted against receivables. Increased overturned rate of denied claims processed by insurance providers by providing necessary documents to reprocess and approve claims. Increased collection in bad debt accounts unpaid by res

Senior Associate / Healthcare Customer Support for Physician and Hospital Billing

R1RCM

Jun 2022 - Jan 2023 (8 months)

Increased customer experience and patient satisfaction by providing quality service when receiving and making phone calls to patients by providing accurate and timely responses to queries and complaints. Billing Patient and Insurance Healthplan, Auto/Workers-Comp, and processing payment to settle the account to avoid getting in the possibility of transferring the charges to any collection agency. Increased approval rate of completed escalations of patients' concerns like coding review, duplicate charges, and misregistration by submitting requests for dispute with adequate evidence to support the disputes.

C

Operations Manager

CarloAbel Group of Companies

Jan 2022 - May 2022 (5 months)

Established an Excel program that collects and presents information for budgeting, contract summaries of raw materials suppliers, cost comparisons, and expense data that improve the performance of the accounting and production office. Forecasted the expected production output based on the seasonal data gathered by the company correlated to the supply and demand. Managed Supplier performance level agreements reporting/monitoring and KPIs and enforced penalties to suppliers that were not able to meet the supplier contract agreement based on the needs of the production stated in every contract. Supervised the entire production of the Sawmill, Trucking Services, and Hardware by closely monitoring the performance level of the workers and machine

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Tier 2 Technical Specialist

SENA TECHNOLOGIES

Apr 2018 - Jan 2022 (3 years 10 months)

Performed troubleshooting Bluetooth headsets and Helmets that are reported as defective and if the defect cannot be rectified will check the warranty eligibility for an RMA or replacement and provide support through chat, email, and inbound and outbound calls. Increased customer experience and satisfaction by providing quality service when receiving and making phone calls by providing accurate and timely responses to queries and complaints.

Q

Customer Service Representative

Quanfon Inc.

Apr 2017 - Sep 2017 (6 months)

Provided service for customers for postpaid and payment plans of their phone and processed any outstanding balance of the account for the data charges. Upsold mobile devices and postpaid/prepaid plans.

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Rover Leader Facilitator

Father Saturnino Urios University

Apr 2014 - Apr 2016 (2 years 1 month)

Handled students for emergency preparedness, first-aid, and scouting principles to equip them with knowledge on how to protect themselves and help other people.

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