J

Jay Centeno

About

Detail

Social Media Manager
Nicaragua

Contact Jay regarding: 
work
Full-time jobs
Starting at USD20/hour
Flexible work
Starting at USD8/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • R
    Virtual Assistant
    Rossa
    Jan 2024 - Current (2 years 7 months)
    Manage and organize technicians' schedules to ensure efficient service delivery across multiple client appointments. Handle inbound communication through phone calls, texts, and emails, addressing client inquiries and explaining services and rates for drywall repair. Follow up with leads from multiple sources (LSA, Angi, Thumbtack) to nurture client relationships, schedule appointments, and secure sales deposits. Process client payments securely, ensuring accuracy and confidentiality while documenting transactions. Track all leads, communications, and job completion progress in a Lead Tracker, maintaining clear records for performance analysis. Maintain a monthly and weekly sales spreadsheet, tracking payments and pending balances to ensure
  • Geeks on Site
    Customer Support Representative
    Geeks on Site
    Jan 2022
    Ensured empathetic and clear communication with every customer, actively listening to understand their needs and concerns. Offered technical support during each call, assisting remotely with a wide range of computer-related issues. Scheduled on-site service appointments with third-party technicians, explaining services, rates, and expectations clearly to clients. Quickly evaluated technician availability, schedule conflicts, and location logistics to assign the best-fit technician within minutes.
  • V
    Virtual Assistant
    Jan 2022 - Jan 2024 (2 years 1 month)
    Managed calls, texts, and emails across multiple service areas, assisting clients with inquiries, providing quotes, and booking repair appointments based on technician availability and location. Acted as the main point of contact between clients and the business, ensuring clear communication and smooth coordination at every step. Handled payments over the phone securely, maintaining client confidentiality and documenting transactions accurately. Followed up with clients regarding pending balances, ensuring timely collection and maintaining positive client relationships. Maintained and updated sales tracking spreadsheets on a weekly and monthly basis, supporting team awareness of ongoing performance. Provided ongoing administrative support a
  • Concentrix
    Customer Support Representative
    Concentrix
    Jan 2019 - Jan 2020 (1 year 1 month)
    Provided great customer service with technical assistance for consoles and computer users. Assisted clients with billing and account management. Facilitated sales by guiding clients through service promotions, helping them select plans and features that best suited their needs. Processed payments, reviewed purchase histories, and handled transactions directly within customer accounts. Managed follow-up communication via email regarding repairs or replacements.
Education verified_user 0% verified
  • U
    Degree in Social Communication.
    Universidad Centroamericana
    Jan 2021 - Jan 2023 (2 years 1 month)
  • C
    Bachelor in Science and Arts.
    COLEGIO CAMINOS
    Jan 2015 - Jan 2018 (3 years 1 month)