Javon Jordan -- | Torre.ai

Facilitator

Beacon Mobility

Sep 2024 - Current (1 year 8 months)

· Answer all ETA calls · Assist with booking trips when agents see no solutions · Reach different providers for an accurate ETA

Patient Access Representative

The Chicago Lighthouse

Mar 2024 - Jul 2024 (5 months)

· Send encounters to doctor offices for patients · Request medication refills · Request referrals · Help patients get into their NorthShoreConnect

Contract Specialist

Illinois Department of Employment Security

Jan 2024 - Mar 2024 (3 months)

· Within 1 Month was promoted to Escalations · Scheduled claimants for In Person Appointments · Assist with resetting the claimant online access information · Assist with updating payment method · Mailed out 1099-G to claimants

Sales Consultant

Victra Verizon Authorized Retailer

May 2023 - Dec 2023 (8 months)

· Assist customers with purchases · Getting customers to switch to Verizon · Assist with upgrades and new promotions

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Administrative Assistant

BZ Electric

Feb 2023 - Apr 2023 (3 months)

· Keep up with employees time · Do locates for each project · Make plaques for all job sites · Print all necessary paperwork that needed to be filed

Customer Service Representative

Deckers

Feb 2022 - Feb 2023 (1 year 1 month)

· Take new shoe orders · Track the status of the customer order · Resolve any issues that the customer may have with their order

Customer Service Representative

MAXIMUS

May 2021 - Jul 2021 (3 months)

· Answered basic questions about COVID-19 · Answered 70+ incoming calls daily · Answered questions about vaccine availability · Answered questions about who was eligible to receive a vaccine

Case Manager

CEDA

Mar 2020 - Apr 2021 (1 year 2 months)

· Approved final cases · Contact customers to move forward with the enrollment process · Collected any information that was missing from their enrollment packet

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Collector

Meduit

Jun 2019 - Sep 2020 (1 year 4 months)

· Responsible hospital billing · Answered incoming calls and made outgoing calls · Collected payments for outstanding hospital bills · Responsible for 60+ outbound calls daily · Responsible for 75+ incoming calls daily

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Call Center Representative

Empereon

Apr 2018 - May 2019 (1 year 2 months)

· Responsible for collecting payments in billing department · Answered 75+ incoming calls · Partnered with frontier communications to assist with any questions customers may have about the service

Picker

Nike

Feb 2017 - Mar 2018 (1 year 2 months)

· Picked items that customers ordered · Scan items that are on the converter belt · Prepared packages according to customer orders

Package Handler

FedEx

Dec 2015 - Jan 2017 (1 year 2 months)

· Unload trucks · Load trucks · Removed damaged boxes from the trucks

Javon Jordan

About

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