Javier Serrano

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General Manager

Asaak

Sep 2022 - Current (2 years 9 months)

Business Operations Manager

FlexClub

Sep 2019 - Sep 2022 (3 years 1 month)

Program Manager

Flex

Apr 2017 - Sep 2019 (2 years 6 months)

- Lead a PM team that handles 4 accounts on the Telecommunication, Energy and Gaming industry with clients located in North America, Europe and Asia (Total sales over $3 million USD per quarter). - Responsible of account's financial performance and customer relationship management. - Lead cross-functional teams to meet customer’s requirements related to quality, supply chain, engineering changes orders and new products introduction.

Sr. Program Manager

Sanmina

Oct 2014 - Mar 2017 (2 years 6 months)

- Lead a Program Management group that handles 5 OEM accounts with clients located in North America, Europe and Asia (12 direct customers with total sales over $5 million USD per quarter). - Lead cross-functional teams to meet customer’s requirements related to quality, supply chain, engineering changes orders and new products introduction. - Managed the introduction of 7 new product families with a total of 150+ SKUs in the Telecommunications, Medical and Industrial sector Responsible of the demand management of 200+ SKUs and 12 direct customers. • Responsible of excess and obsolete material review with clients ($300K+ USD recovered). • Accountable for sales, production and quality performance of products under my accounts.

Process Design Analyst

Bank of America

Nov 2013 - Sep 2014 (11 months)

- Supported the process design and transition for an upcoming platform replacement impacting 30 processes in the global organization. - Responsible for validating the Business Process Management framework for a total of 51 processes in the site. - Led and coached 7 Lean Six Sigma projects that resulted on an average cycle time reduction of 50% in each of the processes impacted. Coordinated the Management By Fact methodology for processes not meeting their metrics targets, achieving a 100% adherence to targets in the processes that were subject to the methodology. • Led the implementation of a transition package to support the relocation of processes as part of the sunset of the site operations. • Delivered Lean Six Sigma trainings, impactin

Team Operations Manager

Bank of America

Jul 2011 - Nov 2013 (2 years 5 months)

- Direct oversaw of 5 processes with a total of 70 associates and 62,000+ transactions per month. - Active role in the growth of the department from 1 to 13 processes, this required an employee increase from 16 to 200 associates in a lapse of 2 years. - Responsible for the process metrics definition and management (Critical to Quality and Critical to Process) for the department. Implemented the Operating Reporting Module in the site, a reporting tool to centralize all metrics, process and associate data for the site which streamlined the management of metrics and reduce redundancy of data while ensuring its reliability. • Created plan for implementation of a 2nd shift, successfully ramped up the shift from 16 to 80 associates in an 8 months

Team Leader

Bank of America

Aug 2010 - Jul 2011 (1 year)

- Direct oversaw of a process with a total of 16 associates. - Led several improvement projects for the department increasing focusing on incrementing productivity and reliability of the data managed. - In one of the projects the time to complete the pipeline for a process was reduced from an initial estimate of 3 years to only 1 year. Managed client relationship, providing recurrent reports of the performance and progress of the project.

Javier Serrano

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