J

Javier Ramirez

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Yucatan, Mexico
Contact Javier regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Q4
    Client Support Analyst
    Q4
    Aug 2025 - Aug 2026 (1 year 1 month)
    • Provided technical web support and content updates for major publicly traded companies, working on investor-relations websites for organizations including Netflix, Shopify, Visa, Salesforce, SpaceX and other global brands.
    • Performed front-end website modifications using HTML, CSS, JavaScript, and jQuery, including page layouts, documents, presentations, board pages, financial disclosures, and other investor-facing content.
    • Managed client support cases through Q4's CMS/ticketing environment, troubleshooting issues and delivering accurate updates within strict SLA and quality requirements.
    • Communicated directly with corporate clients to clarify requirements, provide status updates, and resolve website-related requests a
  • Suno
    Freelance Technical Support Agent
    Suno
    Jul 2024 - Jun 2025 (1 year)
    • Delivered comprehensive client support via Zendesk and Salesforce, resolving account issues and addressing platform inquiries with professionalism and empathy.
    • Enhanced user satisfaction and platform reliability by maintaining internal process integrity and providing clear, actionable assistance.
  • Scale AI
    Qa Specialist
    Scale AI
    Jan 2024 - May 2024 (5 months)
    • Performed rigorous quality control on web-extracted data to ensure accurate AI interpretations for generative AI projects, focusing on video and image content.
    • Worked directly with Large Language Models (LLMs) in generative AI projects, focusing on video and image content generation.
    • Ensured video descriptions met stringent guidelines for grammar, cohesion, and spelling, directly impacting the quality of AI-generated content.
    • Collaborated with cross-functional teams to provide feedback on data quality, contributing to the improvement of generative AI projects and workflows.
  • Boldr
    Robot Operator / Customer Service
    Boldr
    Nov 2023 - May 2024 (7 months)
    • Proficiently operated robots while effectively communicating intricate concepts with clients in English, providing direct support for operational inquiries.
    • Authored comprehensive reports detailing robot malfunctions, independently resolving several issues to maintain service continuity and client satisfaction.
  • D
    It Support
    Drive Motion
    Jan 2023 - Jul 2023 (7 months)
    • Entrusted with deploying and maintaining WordPress websites alongside customized CSS, ensuring optimal online presence.
    • Provided comprehensive technical support for on-site devices, troubleshooting computers, and facilitating software installations/uninstallations to ensure seamless operations.
    • Effectively liaised with clients to address their concerns and resolve issues promptly, improving client satisfaction and system functionality.
  • Scale AI
    Qa Specialist
    Scale AI
    Sep 2021 - Dec 2022 (1 year 4 months)
    • Conducted quality control on web-extracted data to ensure accurate AI interpretations.
    • Extracted and QA'd information from social media and the internet, ensuring data accuracy and compliance with quality standards.
    • Ensured video descriptions met guidelines for grammar, cohesion, and spelling.
Education verified_user 0% verified
  • C
    English Teaching Degree
    CEUM
    Jan 2019 - Jan 2023 (4 years 1 month)
  • U
    Embedded Systems Engineering
    UPY
    Jan 2018 - Jan 2021 (3 years 1 month)