Javier Ramirez

Network Administrator

TeamLogic IT

Feb 2024 - Current (2 years 9 months)

• Support 10 clients per week with network configuration, troubleshooting, and reliable service delivery.
• Monitor 10 network events weekly to surface connectivity issues before they affect client operations.
• Administer LAN/WAN infrastructure across Cisco and Ubiquiti environments to maintain stable connectivity and uptime.
• Configure and monitor firewalls, VPNs, and DNS/DHCP services to protect access and support network availability.
• Implement VLAN segmentation to improve performance, isolate traffic, and strengthen network security.
• Diagnose routing, switching, and connectivity issues to restore service quickly and reduce recurring disruptions.
• Collaborate with clients to design and deploy scalable

A

System Administrator

AllCovered

May 2023 - Jan 2024 (9 months)

• Reduced incident resolution time by 70% during escalations by applying structured triage and faster issue isolation.
• Maintained 60% uptime on critical systems through proactive monitoring, rapid troubleshooting, and consistent endpoint support.
• Supported endpoint installation, configuration, and troubleshooting across Windows and macOS devices.
• Managed Microsoft Azure virtual machines to optimize performance and resource usage.
• Deployed updates and patches through SCCM to support compliance and system security.
• Conducted vulnerability scans and implemented remediation steps to reduce exposure across managed systems.
• Led incident response training scenarios to strengthen team readiness and response

System Administrator

Electric AI

Mar 2022 - Jan 2023 (11 months)

• Maintained uptime 15% across Windows servers and cloud systems through proactive monitoring and issue triage.
• Resolved 50 support incidents per week across Windows servers, Active Directory, Exchange, and cloud infrastructure.
• Administered Windows servers, Active Directory, Exchange, and cloud infrastructure to keep core services stable.
• Monitored system performance and diagnosed hardware and software issues to reduce downtime across user environments.
• Designed and implemented backup and disaster recovery procedures to strengthen business continuity.
• Provisioned and configured end-user equipment, including Windows and macOS devices, for reliable day-to-day use.
• Documented recurring fixes and maint

It Specialist

Telus

Jan 2019 - Jan 2022 (3 years 1 month)

• Monitored 25% system uptime across servers, workstations, and network devices to support stable operations.
• Resolved 15 incidents per shift while maintaining service quality and timely user support.
• Installed and maintained servers, workstations, and network devices across LAN/WAN, VLANs, VPN, and firewalls.
• Managed backups, patch management, and security compliance for Windows Server, Microsoft 365, Exchange, and Active Directory environments.
• Provided technical support and resolved tickets within SLA for Windows 10/11 and macOS users.
• Implemented Microsoft Intune, SCCM, and endpoint management improvements to streamline device administration.
• Collaborated with cross-functional teams to document

Technical Support Specialist

Teleperformance

Nov 2017 - Jan 2019 (1 year 3 months)

• Maintained 85% first-contact resolution rate while supporting end users remotely.
• Resolved 20 support cases per shift across phone, email, and chat channels.
• Delivered end-user support through phone, email, and chat channels.
• Troubleshot desktops, laptops, printers, and mobile devices to restore user productivity.
• Managed Active Directory and Exchange accounts for provisioning and access changes.
• Maintained IT asset inventory and equipment lifecycle records.
• Supported Windows Server 2008R2–2022 and Microsoft 365 escalations.

About

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Timeline

Résumé

Javier Ramirez

About

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Behavioral traits