Javier Martinez

Javier Martinez

About

Detail

IT Network Support
Bogota D.C., Colombia

Contact Javier regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD15/hour

Timeline


work
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Education

Résumé


Jobs verified_user 0% verified
  • LinkAmerica
    Tier 1 Network Technical Support
    LinkAmerica
    Aug 2024 - May 2025 (10 months)
    NOC Network Support Technician, troubleshooting, connectivity & fault diagnosis. User support, network infrastructure & monitoring tools. Service Providers and end customer relationship management; technically proficient, communicating, solve problems. Overseeing on-site and remote technicians, customer satisfaction and service stability.
  • Nub
    Designated Service Manager for Cisco NGFW
    Nub
    Oct 2022 - Oct 2023 (1 year 1 month)
    Adoption, Implementation, Optimization Support Firewalls, Security Products: Overcoming technical barriers during the deployment, usage of new firewall -Next Generation Firewall -NGFW Cisco security products. Implementation of cybersecurity best practices for end customers. Ongoing support for end customers and Cisco resellers.
  • HCL Technologies
    Tech Senior Specialist – TECH CORE - Adidas Colombia
    HCL Technologies
    May 2022 - Sep 2022 (5 months)
    Tech Senior Specialist – TECH CORE- Adidas Colombia.

    IT Network Operations Support, daily IT service tasks, incident management, and technical support for users at all levels. Providing IT services, including firewall, security, networking, and Smart Hands support for both local and remote environments.

    Deliver first-line IT support to end users, manage and track service requests, and document IT knowledge base. Monitor IT systems and infrastructure while proactively identifying and implementing IT best practices._
  • ICU Medical
    IT Desktop Support Tech Latin America at ICU Medical
    ICU Medical
    Aug 2018 - Jun 2021 (2 years 11 months)
    IT Infrastructure Support for Latin America:

    Provided comprehensive IT infrastructure support to businesses across Latin America, ensuring the efficient operation of users' technology equipment and minimizing downtime. Played a key role in implementing IT infrastructure for new offices in Bogotá and Peru, ensuring a smooth transition.

    Experienced in managing IT vendor contracts, technical and operational support, equipment and software maintenance, asset management, configuration and distribution of devices, and VIP support.

    Provided assistance with LAN/WAN networks, voice, printers, data centers, and power (UPS) maintenance, both on-site and remotely.
  • Pfizer
    IT Local Site Support Services ( Contractor)
    Pfizer
    Jun 2015 - Aug 2018 (3 years 3 months)
    Managed IT vendors and service contracts. Provided technical and operational end user support, equipment and software maintenance, asset inventory management, device configuration and distribution.

    Experienced in VIP and executive end users support, data center and network issue resolution, LAN/WAN administration, VOIP and printer support, desktop/laptop assistance, and UPS maintenance across multiple locations and network infrasture.
  • Unión eléctrica SA
    Junior Project Engineer
    Unión eléctrica SA
    Feb 2014 - Mar 2014 (2 months)
    IT Projects Engineer.

    IT Projects Engineer with experience in staff supervision and evaluation, operational activity coordination, and project management. Responsible for ensuring goal achievement, expense control, and resource optimization to improve efficiency and timelines. Skilled in failure analysis and impact assessment on project objectives, as well as the implementation and verification of HSE standards.
  • NICE Systems
    Professional Services Engineer at NICE Systems
    NICE Systems
    Aug 2013 - Nov 2013 (4 months)
    Professional Services Engineer with experience in NICE Systems and recording solutions.
    Provided specialized support and advanced technical expertise for the implementation and optimization of these solutions.
  • Citibank Banamex USA
    Regional Engineer ( Outsourcing )
    Citibank Banamex USA
    Jun 2007 - Mar 2010 (2 years 10 months)
    Regional network engineering for Central American countries, leading the design of network infrastructure and architecture projects.

    Coordinated the implementation of networking infrastructure projects, ensuring proper execution and compliance with standards. Provided support for troubleshooting network infrastructure issues.

    Experienced in firewall administration, IT networking, switching, WAN/LAN, VOIP, and MPLS. Skilled in configuration management, performance optimization, and network security. Collaborated with cross-functional teams to ensure network stability and scalability
  • R
    IT Operations Engineer (Citibank Latin America)
    ReyMoreno
    Feb 2003 - Jun 2007 (4 years 5 months)
    Regional network engineering for 12 Latin American countries, leading the design of network infrastructure and architecture projects.

    Coordinated the implementation of networking infrastructure projects, ensuring proper execution and compliance with standards. Provided support for troubleshooting network infrastructure issues.

    Experienced in firewall administration, IT networking, switching, WAN/LAN, VOIP, and MPLS. Skilled in configuration management, performance optimization, and network security. Collaborated with cross-functional teams to ensure network stability and scalability
  • L
    IT Sales And Pre-Sales Engineer
    Links SA Bogota Colombia
    Jan 1996 - Feb 2003 (7 years 2 months)
    Sales and presales functions, developing networking and telecommunications projects from planning to implementation.

    Experienced in network infrastructure support and management, working with Cisco, Avaya, Nortel Networks, and Lucent Technologies. Skilled in implementing, configuring, and providing technical support for networking solutions, ensuring optimal performance and industry compliance.

    Advised clients on technology solutions, infrastructure optimization, and operational efficiency improvements. Coordinated with technical and commercial teams to ensure successful project delivery
Education verified_user 0% verified
  • Universidad Jorge Tadeo Lozano
    Information Systems Management, Telecomunications. IT
    Universidad Jorge Tadeo Lozano
    Jan 2004 - Jun 2005 (1 year 6 months)
    Education in Information Systems Administration, pend completion.
  • Universidad Antonio Nariño
    Electronic Engineering and Industrial Automation
    Universidad Antonio Nariño
    Jan 1995 - Dec 2000 (6 years)
  • I
    Electrical and Electronics Technician-Technologist, Electricity and Electronic. Technologist
    Institute of Electronic Training INCEL
    Jan 1993 - Oct 1994 (1 year 10 months)
    Technician in Electricity and Digital Electronics, Microprocessors, and Microcontrollers.