Javier Esteban Lopez

Business administrator with 7+ years of experience in the BPO industry, B2B, B2C. Team Manager, Proficient in developing skills and improving the strengths of the team in order to achieve the goals of the campaigns through different coaching and management strategies: Scrum and Smart. KPI-driven leader. Develop and implement of strategies, customer service and client needs oriented. Proven track record in increasing website traffic, click-through rates, and revenue through effective data analysis and application of insights. Skills: Leadership: Establishing and communicating the organization's vision, mission, and goals to team members, establishing a strong and cohesive team, motivating and spiring. Interpersonal and excellent communication: Building and maintaining strong relationships with clients, identifying new business opportunities to exceed sales/kpi targets. Google Analytics: Proficient in analyzing website traffic and user behavior, and implementation of tracking codes for effective reporting. Google Ads: Experience in creating and optimizing pay-per-click campaigns to increase click-through rates and conversions. Ahrefs: Proficient in competitive analysis and keyword research to inform SEO strategies. CRM Zoho/Salesforce: Experience in managing and analyzing social media campaigns to increase brand awareness and engagement. Data analysis: proficient in Office 365, Google workspace.