Javier Espinoza

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DevOps Engineer

IBM

Feb 2022 - Current (4 years 6 months)

As a DevOps Engineer at IBM, I am an integral part of the WW Support team, specializing in QRadar, a leader in Gartner's Magic Quadrant for Security Information and Event Management (SIEM). I support a diverse range of security technologies, collaborating with top network and security experts globally to address complex cyber security challenges for multinational clients.
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Helpdesk Support II

FalconIT Services

Apr 2018 - Dec 2021 (3 years 9 months)

- Acting as technical lead to identify and implement solutions to problems affecting IT services. - Providing 1st/ 2nd Line support over the telephone and remotely with clients & internal staff members. - Managed AWS tenants for internal customers, ensuring efficient and secure access to cloud resources. - Deployed and managed IT infrastructure resources using Infrastructure as Code (IaC) tools such as Terraform and Ansible, optimizing deployment processes and ensuring consistency.
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Technical Support representative

CONCENTRIX NICARAGUA

May 2017 - Apr 2018 (1 year)

• Provide contact through telephone support and simulates or recreates problems to provide resolution to client for operating difficulties • Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality • Provide contract through telephone support to provide resolution to client for operating difficulties • Work with development staff to determine problem solutions • Communicates effectively and professionally with co-workers, management and other departments

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