Javier Del Mundo

Project Manager

DOXA Talent

Jun 2024 - Current (2 years)

>Work as Project Leader in 120VC • Undergo Transformational Leadership Program (Get Shift Done) • Support ResMed Secure Architecture team covering administrative tracking of Risk remediation project ◦ Create tracking report and update using Confluence, JIRA board, OneTrust apps (Internal) and Teams ◦ Provide and document observation and recommendation on process improvement ◦ Engagement thru Teams meeting and Chat regardless of Time zone • Support ResMed IT infrastructure migration from San Diego to Calabasas ◦ Budget cost of around $3M covering build of the following: ◦ Conduit and Cable system installation ◦ IT Room preparation including provision of Cabinet, Router, Switches, Cross-connect, Power system ◦ Security Camera

Senior Project Manager

Globe Telecom

Jan 2017 - Sep 2023 (6 years 9 months)

 Handle service delivery and productization (end-to end project management) with scope, time, and budget  Handle the following government compliances based on eCommerce: • PEZA certification • Transition of mobile re-contracting support from current to new BPO vendor  Handle the following tasks related to the Digitization project: • Improve productivity such as process streamlining, digitization of forms, and automation • Migrate client and company-owned Internet domains • Handle network migration from Legacy to SDN (software-defined network) of all Enterprise Data and Voice services nationwide  Handle the following tasks related to the Data Center and SaaS project: • Manage Cloud Redundancy (High Availability) • Handle Services

S

Service Desk Systems Manager

Apr 2015 - Jun 2017 (2 years 3 months)

 Handle the following items related to system development and project management: • ISO compliance • System and network security • Disaster recovery and risk management • Network and system deployment

H

Head - Service Desk Enterprise Operations

Jan 2013 - Mar 2015 (2 years 3 months)

 Handle Service Desk Operation (L1) management, providing first-level support on the following: • Wire products (MPLS, VoIP, Centrex) • Wireless products (Prepaid and Postpaid, POS) • Escalations and resolutions  Handle the following vendor management (call center) tasks: • Manage operation and performance reviews for two vendors with more than 100 staffing 24x7 • Review contracts  Handle the following reporting and contractual obligations: • Review, monitor, and report service level agreements (SLA) • Create and review guidelines on KPIs (key performance indicators) • Handle budget planning and justification (OPEX and CAPEX) • Manage performance review and development

Team Manager - Service Desk Operation

Verizon Business

Aug 2009 - Dec 2013 (4 years 5 months)

 Handle the following tasks for the Service Desk Delivery project: • Hiring/onboarding • Training • Nesting • Hand-over  Establish a Global Service Desk Operation for the following clients: • Warner Bro • Nissan • Jetblue Airline • Diageo • Mitsui • Kaiser Permanente • Nike

T

Team Manager - Data Connectivity

Aug 2008 - Jul 2009 (1 year)

 Manage the US and APAC operation and maintenance for Inter-State E1 connectivity and APAC voice  Serve as part of the Management Escalation matrix

E

Business Development Manager

Electricom

Jun 2006 - Aug 2008 (2 years 3 months)

 Act as a service provider for Telecoms technical requirements: • Outside plant consumable • Cabinet (close and open bay) fabrication • Outside plant services (e.g., fiber splicing, underground construction, etc.)

Access Network Manager

Digitel

May 2005 - Oct 2006 (1 year 6 months)

 Handle broadband and voice subscriber (consumers) installation and maintenance for the whole province of Rizal  Handle performance management and management reporting

E

Field Support Supervisor

Eastern Telecom Philippines, Inc.

May 1999 - Sep 2004 (5 years 5 months)

 Handle service installation and maintenance for Corporate Data and Voice within Makati, Pasig, and Sucat  Handle business reporting and performance evaluations

T

Project Engineer

Telecoms Outside Plant

May 1994 - Jun 1999 (5 years 2 months)

 Handle the Local Exchange Roll-out Project (Manila Expansion Program in Sampaloc Area) - a roll out of 5,000 subscriber lines (primary with transport and secondary cable including cabinet)  Handle a building entrance project (Manila) called "In Building Cable Installation Project" and perform the following tasks: • Right of way negotiations • Installation and commissioning • Project turnover to Operations  Handle the Underground and Overhead Rehab and Expansion Project

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