bilingual project manager and Primary Customer Advocate
LinkAmerica
Feb 2021 - Mar 2024 (3 years 2 months)
for AT&T, my responsibility is to manage, report, and find solutions to ensure efficiency in the fiber optic installation process. In addition, I'm responsible for representing the interests and needs of clients before the company. This involves understanding customer concerns and complaints, and ensuring that they are addressed in a timely and appropriate manner.