J

Javier Arias

About

Detail

Sales-oriented and customer-focused professional with over 12 years of experience in customer service, sales, and operations across telecommunications
San Cristóbal Province, Dominican Republic
Contact Javier regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    ABLETO
    Costa Rica Contact Center CRCC, S.A
    Jan 2024 - Jan 2026 (2 years 1 month)
    • Managed caseload scheduling and logistics for healthcare partnerships with Optum/UnitedHealth
    • Inside Sales Representative
    • Conducted data entry and system support to maintain accurate records
    • Provided consultative sales support, enhancing client engagement and retention
  • SimonMed Imaging
    CCD
    SimonMed Imaging
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Coordinated with healthcare teams to ensure timely patient service delivery
    • Scheduled appointments for patients and coordinated with healthcare providers
    • Worked night shifts while simultaneously managing daytime responsibilities in another company
  • C
    Cricket Wireless
    Costa Rica Contact Center CRCC, S.A
    Jan 2017 - Jan 2024 (7 years 1 month)
    • Delivered comprehensive customer support in mobile services, ensuring high satisfaction and loyalty
    • Assisted in training new representatives, improving onboarding efficiency and team performance
    • Handled escalated cases with professionalism, achieving high first-call resolution rates
    • Trained 20 new representatives, reducing onboarding time by 25% and boosting team productivity
    • Resolved 90% of escalated cases on first call, enhancing customer retention
  • M
    Maintenance & Recreation Assistant
    Mammoth Camping Resort DBA Jellystone Park
    Apr 2016 - Oct 2016 (7 months)
    • Coordinated and led 90+ recreational activities weekly, enhancing guest satisfaction and engagement
    Supervised pool activities and organized guest recreation programs
    • Assisted in housekeeping and facility maintenance, ensuring guest satisfaction
  • M
    Multi Services Minier
    Multi Services Minier
    Jan 2015 - Jan 2016 (1 year 1 month)
    helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
    • Assisted clients with inquiries and service requests
    • Delivered technical support and resolved customer issues efficiently
  • R
    Content Creator
    Radio Station
    Jan 2011 - Jan 2015 (4 years 1 month)
    • Produced audio content and managed FM/AM and online broadcasting operations
    • Oversaw master control, programming, and technical engineering
    • Generated revenue through advertising and sponsorships, supporting local and regional broadcasting
    • Delivered live programming, news, and technical support for smooth operations
Education verified_user 0% verified
  • O
    Engineering in Systems
    O&M University
    Jan 2024 - Jan 2026 (2 years 1 month)
    Conducted outbound calls to prospective
    clients, presenting services and closing
    enrollments.
    Consistently exceeded monthly sales targets by up
    to 18%, contributing to overall team revenue
    growth.
    Built rapport with customers to
    understand needs and recommend tailored
    solutions.
    Increased average customer spend by 25%
    through effective upselling and cross-selling
    strategies.