Javier Sánchez Brenes

Customer Service Specialist

Accenture

Jan 2022 - May 2023 (1 year 5 months)

Responsible for answering incoming customer communications from complex group of business and processing claims, which involves assessing customer's needs, analyzing the situation, and offering accurate solutions. Overcome customer objections via deft communication and de escalation skills to solve problems, instill confidence and build client brand loyalty. Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers perspective. Key skills: Proven ability to assess situations and respond appropriately, strong problem-solving skills as well as ability to multitask between multiple client programs, research and enter notes.

Fraud and Dispute Specialist

Equifax

Apr 2021 - Oct 2021 (7 months)

Responsible for resolving the consumer's dispute in a professional manner and providing a one-call resolution, work with each contact to establish rapport and gain the confidence of the caller, deliver excellent customer service, and strive to exceed customer expectations, document details of client interaction into the system while on the phone, evaluate policies and procedures and provide insights into potential innovations. Key

X

Own business

Xavi Clothing

Jan 2020 - Apr 2020 (4 months)

Order Management Specialist

Dwellworks

Aug 2019 - Feb 2021 (1 year 7 months)

Relocating employees of big multinational corporations into new cities within the U.S. Review and enter data into various internal systems, ensure the highest standards of data integrity and accuracy are maintained while working through complicated client nuances and systems, responsible for coordinating, overseeing, and managing company's overall supply chain and logistics strategy in order to maximize the process efficiency and productivity. Key Skills: Strong attention to detail, team player, ability to multitask and prioritize in a fast-paced environment.

B

By myself

Oct 2018 - Current (7 years 6 months)

G

VMware Data Entry Representative

Global Data Technology Corporation

Feb 2018 - Jul 2018 (6 months)

Duties: Researching, collecting, and entering data in databases; maintaining accurate records of valuable customer information. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry, research and obtain further information for incomplete documents as well as generate daily reports. Key Skills: Detail-oriented individual who can consistently meet deadlines and work perfectly within a team environment. Strong analytical, problem solving and verbal and written communication skills.

A

Customer Service Representative and Seasonal Resolution Leader

Amazon.

Aug 2013 - Apr 2016 (2 years 9 months)

Duties: Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution was satisfactory. Keep records of customer interactions, process customer accounts, file documents and take the extra mile to engage customers. Provide proper coaching to the agents, when necessary, with the objective of improving their performance as well as be their support when any situation goes beyond their scope. Key Skills: Well developed credibility and confidence with customers while trying to solve their issues as well as leadership principles and skills.

Sales Representative

StarTek

Jan 2012 - Dec 2012 (1 year)

Duties: Take phone calls from prospective clients, assessing their requirements then selling them the company's products and services that best match their needs. Key Skills: Good communication skills and ability to build rapport with prospective customers

C

Concentrix

Jan 2011 - Jan 2012 (1 year 1 month)

Javier Sánchez Brenes

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