J

Jassiel Ortega Hernández

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Mexico City, Mexico

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work
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Résumé

Jobs verified_user 0% verified
  • C
    COMMUNITY MANAGER & CONTENT CREATOR
    CLAU STUDIO
    Oct 2024 - Apr 2025 (7 months)
    Developed and implemented content strategies for social media (Meta, Instagram, TikTok). Created editorial calendars, managed posts, and moderated communities to increase engagement. Engaged with audiences (replying to messages, comments, and handling reputation crises). • Collaborated with designers and copywriters to produce visual and written content aligned with brand identity.
  • Harmon Hall
    TEACHER
    Harmon Hall
    Oct 2023 - Current (2 years 11 months)
    Taught classes to children, teens, and adults at all language levels, using interactive methodologies and gamification (reward systems, group challenges, educational apps) to boost motivation and language retention. • Optimized class planning by integrating artificial intelligence tools tailored to each group's specific content needs. ◦ Designed playful and tech-based activities to strengthen language skills in real-world contexts.
  • Agent
    BILINGUAL
    Agent
    Oct 2019 - Oct 2021 (2 years 1 month)
    Provided bilingual support (English-Spanish) to international clients via chat and phone, resolving issues with over 90% satisfaction. • Managed multichannel communication using internal platforms (Salesforce/Zendesk) and Slack to coordinate between teams. • Documented and escalated complex incidents following service protocols, reducing response times by 20%. • Consistently maintained performance metrics above 85% in quality and first-contact resolution, ranking as the top agent in the campaign for three consecutive months.