Jasree Powers

I

Computer Operator

INSIGHT GLOBAL (UMASS)

Dec 2024 - Jul 2025 (8 months)

• Oversee batch job schedules using BMC Control-M, ensuring jobs run on time and fixing issues quickly. • Perform daily checklist tasks and system health checks across campus websites, applications, and infrastructure. • Use AlertSite and other monitoring tools to detect outages or service disruptions. • Provide 24/7 support, responding to incoming calls and troubleshooting tier-one technical issues. • Document and manage incidents, changes, and requests using ServiceNow. • Join and assist with bridge calls for major outages. • Enable or disable monitoring for devices during planned maintenance or troubleshooting. • Maintain clear shift logs and turnover notes for team continuity. • Participate in cross-training to support full tea

A

IT Systems Analyst

AUTOZONE (INTELENT STAFFING)

Aug 2024 - Nov 2024 (4 months)

• Supported transition to Power over Ethernet, ensuring consistent configurations. • Utilized Microsoft Excel for network device configurations and decision-making. • Collaborated with network teams to troubleshoot connectivity issues. • Monitored Cradlepoint device performance using Cisco Catalyst SD-WAN Manager. • Conducted SIM swaps and monitored device connectivity.

Gateway Support Technician

Elavon

Jan 2024 - Mar 2024 (3 months)

• • Provided technical support for telecommunication networks and core business applications. • Utilized Salesforce ticketing system for efficient incident management. • Supported user account management, including password resets. • Diagnosed and set up Ingenico Pin Pads using remote access.

O

Computer Operator

ORGILL, INC.

Oct 2021 - Dec 2023 (2 years 3 months)

• Provided expert production support for z/OS mainframe and IBM systems. • Managed enterprise production jobs using BMC Control-M, ensuring job execution. • Implemented proactive system maintenance strategies. • Monitored and coordinated batch cycles and jobs. • Performed after-hours technical support for production systems. • Developed relationships with technical teams, contributing to collaboration. • Supported operation of COBOL-based applications.

A

Patient Care Advocate

Accredo Health Group

Nov 2019 - Feb 2020 (4 months)

• Managed customer calls, resolving inquiries related to healthcare coverage and claims. • Processed sensitive information in compliance with HIPAA regulations. • Utilized CRM systems to enhance client communication.

Cashier/Cap Team II

Walmart

Apr 2016 - Dec 2017 (1 year 9 months)

• Delivered high-quality customer service and ensured accurate transactions. • Trained new staff and resolved customer complaints. • Assisted in merchandising and stocking products.

Accounts Payable Data Processor

Walmart

Apr 2016 - Dec 2017 (1 year 9 months)

• Maintained in-house accounts payables system, ensuring accuracy. • Utilized Excel to log and record batches of processed invoices. • Entered and audited up to 150 invoices daily. • Summarized accounts payable data and generated reports. • Enhanced operational efficiency by streamlining data entry processes.

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