J
Jason Odukoya
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Illinois, United States
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Technical Support EngineerPark Place TechnologiesJun 2023 - Current (2 years 4 months)• Delivered enterprise-level technical support for over 10,000 users, managing hardware/software incidents and system access issues. • Acted as escalation point for Tier 1 support, handling complex technical problems involving Active Directory, Azure AD, Exchange, and network authentication. • Supported hybrid infrastructure environments, including user device provisioning, license management, and Exchange mailbox permissions. • Implemented self-service password reset solution, cutting password-related tickets by 70% and saving over $100K in annual support costs. • Led support efforts during company-wide Windows 11 migration, addressing driver conflicts, legacy app compatibility, and user training. • Developed PowerShell scripts to au- Help Desk Support EngineerKraft HeinzJun 2021 - Jun 2023 (2 years 1 month)• Delivered Tier 1–2 help desk support for 500+ remote and on-site users across Windows 10/11 and Microsoft 365 environments. • Resolved login, software installation, VPN access, printer configuration, and mobile device connectivity issues with a 96% resolution rate. • Assisted with Microsoft 365 migration, performing post-deployment support, mailbox configuration, and license assignments. • Integrated Azure AD Connect for secure and synchronized identity access across cloud and on-prem systems. • Reduced provisioning time by 60% through PowerShell-based onboarding/offboarding automation for users, groups, and shared mailboxes. • Performed weekly patching and compliance reporting on user devices, collaborating with endpoint teams for
Education
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- CCompTIA A+
- MMicrosoft Certified: Azure Administrator Associate
- MMicrosoft 365 Certified: Modern Desktop Administrator Associate
- CCertified Scrum Master
- MScUniversity of Warwick
- IFoundationITIL
- BScEastern Mediterranean University