Lead Field Service Technician
CompuCom Systems Inc
Mar 2012 - Jun 2022 (10 years 4 months)
• • Desktop • Managed all aspects of IT in a national retail environment • First point of contact for 8 Field Service Technicians • Wrote and revised technical documentation. • Project Manager on various projects according to strict schedules, inventories, and customer needs, including rack choice, room layout, and cabling strategies. • Managed on-site and off-site installation, repair, and maintenance of technology equipment. • Previous projects have included rollouts/upgrades of NAS and Blade equipment enterprise wide. (IBM 8406/N3240; NetApp FAS2554/NAS2650; Dell EMC R940/R750xs; HP DL360) • Installed, troubleshot, repaired, and maintained operational efficiencies across hardware assets. This included Windows, Linux, Cisco, NetA