J
Jason Hong Jia Wei
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Kuala Lumpur, Malaysia
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Customer Success Manager/Lead (Cybersecurity)FortinetApr 2021 - Current (5 years 7 months)• Proactively engage with clients to understand their business goals, identify opportunities for product expansion, and provide tailored solutions. • Specializing in analysis and technical investigation of reported problems involving all Fortinet products, with a primary focus on Security Management Products. • Collaborate with Product and Sales team to address customer feedback, drive product adoption, and improve the overall customer experience. • Designing, implementing, and maintaining security protocols, policies, and plans to cover all possible security threats and cyber risks. • Creation of technical documentation and bulletins to improve internal and external knowledge base. • Conduct regular business reviews with clients to t- Business ConsultantCSG InternationalMar 2020 - Mar 2021 (1 year 1 month)• Specializing in telecommunication wholesale trading and billing business domain, technical and product knowledge. • Manage relationships and projects at the corporate and divisional level through the formulation and documentation of business requirements. • Analyze business process operations to determine opportunities to automate and streamline processes and functions. • Plan and direct the analysis of complex business problem resolutions, combining business-operating procedures, business rules, and supporting system requirements • Provide process and solution overview knowledge to Pr.e-sales in the pre-project phase and assist Pre-sales on any potential customer RFP and system demonstration. • Address clients' questions during tra
- Senior Technical Operations SpecialistNTT Ltd.Apr 2017 - Feb 2020 (2 years 11 months)• Involve in running daily 24x7 operations and incident management with constant improvisation throughout the services provided by NTT Ltd. • Liaising with clients and end user to understand business and operations requirements, facilitating in business solution implementation and deployment. • Worked within established configuration and change managementpolicies to ensure awareness, approval andsuccess of changes made in accordance to the defined business processes. • Managing assigned projects and program components to deliver services in accordance with established objectives.