Jason Hernandez

Data Entry, Validation and Source Identification

Springboard

Nov 2025 - Current (4 months)

Accurately entered high-volume data into internal systems, maintaining 99%+ accuracy and ensuring information integrity. Performed data validation and quality checks to identify inconsistencies, errors, and missing information before submission. Verified data against multiple sources to ensure authenticity, correctness, and completeness.

Freelancer

Chat Assassins

Jan 2025 - Current (1 year 2 months)

Phone/Chat Appointment Setter. Screening process for sales leads by driving calls and chats to set expectations, triangulation for a perfect fit against products/services

Freelancer

Grupo Noa International

Jan 2025 - Current (1 year 2 months)

Recruiter. Interview process, screening, matching skills and detail understanding of candidates.

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Project & Operations Coordinator

Microsoft El Salvador

Dec 2022 - Current (3 years 3 months)

Directed end-to-end vendor coordination for procurement, purchase orders, and contract execution in compliance with internal policies, supporting overall office operations. Vendors, suppliers and compliance of employee records, permits and check lists. Led innovation projects, including equipment upgrades and brand improvement initiatives, enhancing ops efficiency. Created and managed department budgets and pre-funding requests, demonstrating strong budget and administrative management. Coordinated logistical planning for events and executive visits, ensuring a premium guest experience and adherence to office administration standards.

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Real Estate Internship

Mountain River Partner

Jul 2022 - Nov 2025 (3 years 5 months)

Analysis of real estate investments, including risk assessment (underwriting), valuation, and property management. Developed and applied financial models to evaluate investment opportunities and global market trends. Collaborated with senior industry professionals, receiving mentorship and exposure to real deal structures and investment strategies. Applied academic knowledge to live projects, integrating theory with practice in a dynamic investment environment. Participated in soft skills workshops focused on communication, teamwork, and professional development to strengthen workplace readiness.

Guest Services Supervisor

Holland America Line

Mar 2022 - Nov 2022 (9 months)

Managed daily front desk operations and schedules to ensure professional visitor experience while supervising team performance and tracking budgets. Assumed operational leadership as acting officer, making timely decisions and implementing targeted training performance. Monitored KPIs and guest satisfaction metrics, driving service improvements and maintaining high standards in guest relations.

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Senior Guest Services Officer & Loyalty Program Manager

Royal Caribbean Cruises Ltd.

Dec 2018 - Feb 2022 (3 years 3 months)

Managed comprehensive loyalty operations and delivered executive-level concierge services to premium guests. Coordinated and executed high-tier guest events, demonstrating robust event planning and vendor negotiation skills. Developed and implemented service training programs emphasizing professional etiquette, clear communication, and guest retention. Oversaw comprehensive onboarding processes and collaborated with cross-functional teams during new ship operations.

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Supervisor

Telus El Salvador & Teleperformance

May 2016 - Sep 2018 (2 years 5 months)

Supervisor in the claims line, account fraud validation, and retention and technical support departments. Led critical operations and resolved high-level escalations, ensuring on-time deliveries and improving customer satisfaction across multiple business units (FedEx and Epic Games). Trained, supervised, and coached agent teams, enhancing their performance, accelerating learning curves, and boosting overall productivity. Coordinated communication between key departments (customer service, logistics, brokerage, and technical support), reducing resolution times and eliminating operational bottlenecks. Drove process improvement and security protocol initiatives, optimizing workflows and protecting sensitive data from users.

Jason Hernandez

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