Jason Hernandez Bilingual Business Management professional with 10+ years

Freelancer

Grupo Noa International

Jan 2025 - Current (1 year 9 months)

Recruiter. Interview process, screening, matching skills and detail understanding of candidates. Leverages AI tools like ChatGPT and Microsoft Copilot for daily tasks, benefiting from their speed and accessibility.

Freelancer

Chat Assassins

Jan 2025 - Current (1 year 9 months)

Phone/Chat Appointment Setter. Screening process for sales leads by driving calls and chats to set expectations, triangulation for a perfect fit against products/services. Trained by CHAT ASSASINS in lead qualification. Utilizes AI tools such as ChatGPT and Microsoft Copilot to enhance daily productivity and accessibility.

M

Project & Operations Coordinator

Microsoft El Salvador

Dec 2022 - Current (3 years 10 months)

Managed end-to-end operational coordination across procurement, over 50+ vendor management, facilities, budgeting, and executive support, ensuring seamless business operations in a fast-paced Microsoft environment. Leveraged AI tools including Microsoft Copilot, ChatGPT, Gemini, and Microsoft Dynamics to optimize daily workflows and reduce operational time.

• Manage department budgets and pre-funding requests while supporting accurate administrative and financial tracking.
• Lead operational improvement initiatives, including equipment upgrades and workplace brand enhancements.
• Coordinated executive visits and corporate events involving multiple stakeholders, vendors, and internal teams while ensuring flawless executi

QUOTING SPECIALIST

Remi

Jan 2026 - Aug 2026 (8 months)

MEASUREMENT AND FINANCIAL RESOURCES FOR ROOF WORKS, ATTENTION TO DETAILS FOR ANY SQF AND HANDLING CROSSTEAM COLLABORATION

Data Entry, Validation and Source Identification

Sunrun, Springboard, Remi

Nov 2025 - Aug 2026 (10 months)

Consistently delivered high-volume roofing estimates by analyzing Near map imagery, project documentation, and Scope of Work requirements while maintaining exceptional accuracy under tight turnaround times

• Identified discrepancies and missing information for approval and coordinated clarifications with customers and internal.

Maintained quotes and project updates in CRM and internal systems while handling multiple projects under tight deadlines.

• Collaborated with Sales, Operations, and partners to resolve structural questions and keep projects progressing in pipeline.

M

Real Estate Internship

Mountain River Partner

Jul 2022 - Nov 2025 (3 years 5 months)

Analysis of real estate investments, including risk assessment (underwriting), valuation, and property management. Developed and applied financial models to evaluate investment opportunities and global market trends. Collaborated with senior industry professionals, receiving mentorship and exposure to real deal structures and investment strategies. Applied academic knowledge to live projects, integrating theory with practice in a dynamic investment environment. Participated in soft skills workshops focused on communication, teamwork, and professional development to strengthen workplace readiness.

Guest Services Supervisor

Holland America Line

Mar 2022 - Nov 2022 (9 months)

Managed daily front desk operations and schedules to ensure professional visitor experience while supervising team performance and tracking budgets. Assumed operational leadership as acting officer, making timely decisions and implementing targeted training performance. Monitored KPIs and guest satisfaction metrics, driving service improvements and maintaining high standards in guest relations. Led roadmap planning for execution and launched new training methodologies and products in the app for customer service and experience.

Senior Guest Services Officer & Loyalty Program Manager

Royal Caribbean Cruises Ltd.

Dec 2018 - Feb 2022 (3 years 3 months)

Managed comprehensive loyalty operations and delivered executive-level concierge services to premium guests. Coordinated and executed high-tier guest events, demonstrating robust event planning and vendor negotiation skills. Developed and implemented service training programs emphasizing professional etiquette, clear communication, and guest retention. Oversaw comprehensive onboarding processes and collaborated with cross-functional teams during new ship operations. Led roadmap planning for execution and launched new training methodologies and products in the app for customer service and experience.

T

Supervisor

Telus El Salvador & Teleperformance

May 2016 - Sep 2018 (2 years 5 months)

Supervisor in the claims line, account fraud validation, and retention and technical support departments. Led critical operations and resolved high-level escalations, ensuring on-time deliveries and improving customer satisfaction across multiple business units (FedEx and Epic Games). Trained, supervised, and coached agent teams, enhancing their performance, accelerating learning curves, and boosting overall productivity. Coordinated communication between key departments (customer service, logistics, brokerage, and technical support), reducing resolution times and eliminating operational bottlenecks. Drove process improvement and security protocol initiatives, optimizing workflows and protecting sensitive data from users.

Jason Hernandez

About

Detail

Timeline

Résumé

Jason Hernandez

About

Detail

Behavioral traits