Jason Crisosto Esl Teacher/Customer Service Advocate/Market Researcher

Market Researcher / Telephone Interviewer

Dynata

Aug 2024 - Current (2 years 3 months)

• Conduct comprehensive market analysis to provide actionable insights for clients.
• Utilize quantitative and qualitative research methodologies to gather and interpret data.
• Prepare and present detailed reports and recommendations based on research findings.

A

Freelance Academic Writer

Academic Writer

May 2024 - Current (2 years 6 months)

• Researched and wrote academic papers, essays, and reports on a diverse range of topics.
• Ensured compliance with academic standards, including proper citation and referencing.
• Collaborated with clients to understand their requirements and provided revisions as needed.
• Maintained up-to-date knowledge of academic writing trends and citation styles (APA, MLA, Chicago).

B

Esl Teacher

Bcm Manila Education Company

Nov 2023 - May 2024 (7 months)

• Designed and delivered engaging English language lessons tailored to student needs.
• Assessed and tracked student progress, providing feedback and support to enhance learning outcomes.
• Utilized various instructional techniques to address diverse learning styles and proficiency levels.

H

Hotel Reservationist

Hotelplanner.com

Nov 2022 - Aug 2023 (10 months)

• Managed booking inquiries and reservations for clients, ensuring accurate and efficient service.
• Provided exceptional customer support and resolved any booking-related issues promptly.
• Coordinated with hotels to confirm room availability and special requests.

I

Customer Service Representative

Iqor Company (T-Mobile Usa Telco Account)

Jun 2022 - Oct 2022 (5 months)

• Handled customer service inquiries for T-Mobile USA, addressing account and service issues.
• Delivered solutions and support to enhance customer satisfaction and retention.

C

Part-Time Esl Teacher

Cakap International

Jun 2022 - Aug 2022 (3 months)

• Conducted ESL classes for international students, focusing on language acquisition and communication skills.
• Developed lesson plans and instructional materials to facilitate effective learning.

P

Business English Instructor

Primetalk

Jan 2022 - Mar 2023 (1 year 3 months)

• Taught business English courses to professionals, focusing on business communication skills.
• Developed customized lesson plans and materials to meet specific learning objectives.
• Evaluated student performance and provided constructive feedback to improve proficiency.

M

Collection Associates & Marketing Professional

Mitsukoshi Motors Inc. & Nissan Inc.

Dec 2021 - Jan 2022 (2 months)

• Managed collections and customer accounts for Mitsukoshi Motors.
• Assisted in marketing initiatives and promotional activities for Nissan Inc.

Healthcare Associate

Hinduja Global Solutions

Nov 2021 - May 2023 (1 year 7 months)

• Maintained accurate records and facilitated communication between healthcare providers and patients.
• Provided support in claims processing and healthcare administration tasks.

A

Online Esl Tutor

Acadsoc

Sep 2019 - Mar 2022 (2 years 7 months)

• Taught English to students via online platforms, focusing on conversational skills and language proficiency.
• Utilized digital tools and resources to create interactive and effective learning experiences.

Esl Junior Teacher

51Talk

Sep 2018 - Jun 2019 (10 months)

• Delivered ESL lessons to students of varying ages and proficiency levels.
• Created interactive and engaging lesson plans to foster language development.

I

Customer Service Representative

Iqor Company (Metropcs Usa Telco Account)

Jan 2017 - Aug 2019 (2 years 8 months)

• Provided customer support for MetroPCS accounts, addressing service inquiries and resolving issues.
• Enhanced customer experiences through effective problem-solving and communication.

E

Trainer & Recruitment Specialist

Eperformax Contact Centers And Bpo Roxas, City

Oct 2016 - Dec 2016 (3 months)

• Conducted training workshops on global communication for BPO professionals.
• Developed and delivered training modules to improve communication skills and operational efficiency.
• Recruit eligible trainees for account endorsement.

T

Freelance Feature Writer And Photojournalist

The Capiz Times Newspaper

Aug 2015 - Feb 2016 (7 months)

• Contributed articles and photojournalism pieces covering local news and events.
• Produced engaging content that captured the interests of the newspaper's readership.

E

Front Desk Associate

Eastern Star Hometel

Aug 2015 - Feb 2016 (7 months)

• Managed front desk operations, including guest check-ins, check-outs, and reservations.
• Provided exceptional customer service and handled guest inquiries and concerns.

Jason Crisosto

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Jason Crisosto

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