Jasmin Kay Pamplona

I have several years of experience working in customer support and technical roles that helped me build strong communication, problem-solving, and multitasking skills. In my previous jobs, I worked as a customer service representative, technical support representative, cold caller, and chat & email support agent, where I handled customer concerns, provided technical assistance, and managed both inbound and outbound communications. I also worked as a subject matter expert (SME), where I supported team members by providing guidance, handling escalated concerns, and ensuring quality standards were met. Through these roles, I gained experience in dealing with different types of customers while maintaining professionalism and efficiency under pressure. Overall, my work history has shaped me into a reliable, adaptable, and detail-oriented professional who is always willing to learn and grow.