Jasmine Williams
About
Detail
Georgia, United States
Contact Jasmine regarding:
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Finding candidates
Résumé
Jobs
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Client Success Agent•National Debt ReliefFeb 2024 - Current (2 years 9 months)• Building strong client relationships through prescient communication skills and support • Excellent verbal and written communication to clearly explain complex financial information to clients. • The ability to manage difficult conversations with empathy and professionalism.- Retiree Customer Service AgentMutual Of OmahaSep 2023 - Dec 2023 (4 months)• Identify and address customer needs and concerns regarding drug insurance plans. • Oversee escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution. • Provide exceptional customer service to retired customers, ensuring their needs and concerns are managed promptly and effectively.
- Customer Service RepresentativeWhirlpoolJan 2023 - Aug 2023 (8 months)• Identify and document common customers' concerns and product issues. • Resolve customer escalations in a timely manner, ensuring customer satisfaction and maintaining the company's reputation for exceptional service. • Maintain a positive and professional attitude while interacting with customers, ensuring a pleasant and helpful experience.
- FCustomer Care RepresentativeForward AirOct 2018 - Sep 2022 (4 years)• Successfully resolved customer inquiries and complaints to ensure customer satisfaction and retention. • Demonstrated exceptional communication and critical thinking skills to oversee customer concerns effectively. • Utilized strong company knowledge to provide accurate information and recommendations to customers.
Education
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- Associates & BachelorsStrayer UniversityJun 2020 - Current (6 years 5 months)
Projects (professional or personal)
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- LLearning (BUS399)-DwellApr 2025 - Jun 2025 (3 months)