Jasmine Gresham

Accounts Receivable Specialist II

TK Elevator

Jun 2021 - Current (5 years 2 months)

• Manages a substantial $10 million business-to-business portfolio for the Southwest Region, consistently ensuring efficient cash flow and minimizing outstanding balances. • Performs comprehensive account reconciliation processes to meticulously resolve discrepancies, maintaining impeccable financial records and enhancing data integrity. • Consistently achieves and surpasses monthly payment processing targets, directly contributing to significant reductions in outstanding balances and strengthening the company's financial health. • Applies and releases credit holds strategically based on detailed customer payment activity and thorough risk assessments, effectively mitigating potential financial exposure. • Issues legal liens on unpaid

Recovery and Bankruptcy Specialist III

GreenSky

Mar 2018 - Jun 2021 (3 years 4 months)

○ Managed comprehensive recovery efforts for delinquent and charged-off accounts achieving a 7% recovery rate, specializing in complex bankruptcy case handling and strategic debt resolution. ○ Initiated contact with customers to secure payments and thoroughly assess underlying reasons for delinquency on 120–180+ day and charged-off accounts, leading to improved recovery rates. ○ Collaborated closely with legal and compliance teams to expertly navigate intricate bankruptcy filings and develop tailored, effective recovery strategies. ○ Educated customers extensively on account terms, various alternate payment methods, and available hardship or settlement programs, fostering financial literacy and compliance. ○ Evaluated and applied strategic

Data Loading Analyst II

Wipro

Jun 2016 - Mar 2018 (1 year 10 months)

• Analyzed and rigorously ensured the quality, accuracy, and integrity of complex healthcare data sets prior to their integration for use by physicians, physician groups, and members. • Acquired, processed, and meticulously prepared diverse data from primary and secondary sources, optimizing it for efficient and error-free database loading. • Facilitated the seamless integration of critical data into network databases, significantly enhancing data accessibility and usability for end-users and decision-makers. • Identified, diagnosed, and resolved intricate data inconsistencies and errors, ensuring high data fidelity essential for critical analytical and operational processes. • Collaborated effectively with IT and healthcare profession

Escalation Specialist III

Convergent

Feb 2012 - Mar 2016 (4 years 2 months)

• Maintained comprehensive and accurate interaction records for diverse customer portfolios, ensuring data integrity and accessibility for future reference and analysis. • Resolved complex billing disputes and customer inquiries efficiently and empathetically, directly contributing to improved customer satisfaction reports by 17-22%. • Responded promptly and effectively to customer inquiries regarding account protection and service issues, proactively preventing service disruptions and enhancing customer trust. • Provided exceptional customer support, consistently exceeding service level agreements and maintaining a high standard of service quality. • Identified recurring customer issues and provided valuable feedback to management for

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