J

Jasmin Castro

About

Detail

Customer Support Specialist | Phone • Chat • Back Office
Sonsonate, Sonsonate Department, El Salvador
Contact Jasmin regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Relay Delivery
    Customer Support Representative
    Relay Delivery
    Jul 2021 - Jun 2026 (5 years)
    • Provided real-time support to restaurants, customers, and delivery drivers through chat and back-office operations.
    • Coordinated order updates, address changes, driver dispatch, and issue resolution to ensure on-time deliveries.
    • Managed up to 8 live chat conversations simultaneously while maintaining accuracy and excellent customer service.
  • C
    Customer Service Representative
    Cigna Dental
    Oct 2019 - Mar 2020 (6 months)
    • Assisted dental offices by phone with insurance benefits, claim status, eligibility, and coverage inquiries.
    • Provided accurate information while resolving questions professionally and efficiently.
  • R
    Claims Analyst
    Reliabill
    Oct 2017 - Oct 2019 (2 years 1 month)
    • Reviewed and analyzed healthcare claims to ensure accuracy and compliance with company policies.
    • Investigated claim discrepancies and resolved issues in a timely manner.
Education verified_user 0% verified
  • O
    English Language Program
    Oceano Idiomas, San Salvador
    Jan 2010 - Jan 2013 (3 years 1 month)
  • C
    High School Diploma
    Colegio Salarrue, Sonsonate
    Jan 2010 - Jan 2011 (1 year 1 month)