Detail-oriented Intake and Customer Service professional with over two years of experience handling client intake, appointment scheduling, and insurance and warranty claim submissions. Strong background supporting customers through phone, email, and chat channels in high-volume environments. Experienced in B2B and B2C customer interactions while consistently meeting customer satisfaction goals and performance metrics. Fast learner with strong multitasking, documentation accuracy, and teamwork skills. Fully bilingual with advanced English and native Spanish proficiency.
