j

jao hubert reyes

About

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Caloocan, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Catch Creation
    eCommerce Virtual Assistant
    Catch Creation
    Jan 2026 - May 2026 (5 months)
    • Managed inbound customer support calls for product inquiries, billing concerns, order tracking, replacements, and returns.
    • Assisted customers with website navigation and technical troubleshooting to improve customer experience and order completion.
    • Used Shopify, Richpanel, Aircall, Konnektive, and Fulfill to manage customer accounts and process orders efficiently.
    • Handled 60+ customer interactions daily while maintaining strong service quality and efficiency.
  • iQor
    Senior Specialist
    iQor
    Jan 2025 - Jan 2026 (1 year 1 month)
    • Handled electric and gas billing inquiries, payment processing, and service reconnection requests.
    • Utilized CRMB, KUBRA, ACSR, and Customer Service Central to manage customer billing concerns.
    • Maintained accurate customer records while ensuring compliance and customer satisfaction.
  • D
    IT Service Desk
    DXC Technology Inc.
    Mar 2022 - Jan 2025 (2 years 11 months)
    • Managed tickets, incidents, and service requests while delivering remote technical support.
    • Provided troubleshooting support for VPN access, Microsoft Office, OneDrive, SharePoint, and user accounts.
    • Used ServiceNow, Salesforce, TeamViewer, Adaxes, and LMI for ticket management and remote access support.
    • Contributed to a 95% customer success rate through effective troubleshooting and issue resolution.
  • 24-7 InTouch
    Customer Service Representative
    24-7 InTouch
    Sep 2019 - Jul 2021 (1 year 11 months)
    • Assisted customers with billing inquiries, account updates, and troubleshooting for a movie-streaming application
    • Resolved complex technical issues related to device compatibility and account access, ensuring customer satisfaction.
  • Convergys
    Technical Support Representative
    Convergys
    Apr 2018 - Jul 2019 (1 year 4 months)
    • Provided technical support for Microsoft Office 365, Windows OS, Azure, and related software products.
    • Exceeded sales goals through consultative customer support and upselling strategies.
  • Sitel
    Customer Account Executive | Subject Matter Expert
    Sitel
    Mar 2017 - Apr 2018 (1 year 2 months)
    • Managed customer accounts, billing concerns, and support inquiries.
    • Recognized as a Top Agent for sales and quality performance.
  • Concentrix
    Customer Service | Technical Support Representative – Amazon
    Concentrix
    Aug 2015 - Jan 2017 (1 year 6 months)
    • Delivered customer and technical support for product-related concerns and troubleshooting.
    • Assisted customers with website navigation, billing concerns, returns, and replacements.
  • C
    Outbound Sales Representative
    CBSI
    Dec 2014 - Jun 2015 (7 months)
    • Conducted outbound sales calls promoting energy-saving solutions for gas and electric services.
    • Identified customer needs and recommended suitable products and services.
Education verified_user 0% verified
  • M
    Bachelor of Science in Marine Transportation
    Mariners Polytechnic Colleges Foundation
    Jan 2010 - Jan 2013 (3 years 1 month)
  • e
    eCommerce Support Training
  • L
    Lead Generation Training
  • D
    Data Entry Certification
  • V
    Virtual Assistant Online Training
  • S
    Social Media Management Certification