Jan Von Lagunzad

Jan Von Lagunzad

About

Detail

Tacloban City, Eastern Visayas, Philippines
Contact Jan regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Storyteller
    Live Operation Coordinator
    Storyteller
    Nov 2023 - Feb 2025 (1 year 4 months)
    As a Live Operations Operator, I am not just managing tasks and processes; I am the storyteller of our operations. My role is to weave the narrative of seamless functionality, ensuring that each moment in our live operations unfolds like a well-crafted story. In this dynamic position, I play a vital role in coordinating and managing real-time activities to create an engaging and smooth experience for our audience.
  • M
    Freelancer
    Minmax Group LLC
    May 2023 - Aug 2023 (4 months)
    I am the sales representative of HostFast one of the Brands in Minmax Group. My role is to answer the chat or to callback the customer if they have any questions about the product then I will assist them to order if needed. I can also order it on their behalf using our WHMCS tool.
  • T
    Subject Matter Expert
    TasksEveryDay - Cebu Business Park
    Apr 2018 - Dec 2020 (2 years 9 months)
    As a Senior Subject Matter Expert, I was responsible for providing assistance to other agents within my team. This involved managing the team, doing coaching when necessary, and barging into calls to make sure agents are troubleshooting issues correctly and providing accurate information. The individual's role was similar to that of a supervisor in other companies, but they were titled as an SME in this organization. My Primary responsibility was to ensure that the team that was assigned to me was providing high-quality customer service and delivering accurate solutions to customer issues. I had to work closely with the agents to identify areas for improvement and provide coaching or training to help them develop their skills.
  • T
    Technical Support Analyst
    TasksEveryDay - Cebu Business Park
    Jul 2017 - Apr 2018 (10 months)
    As a Technical Support Analyst, I was responsible for troubleshooting customer issues related to cameras. This involved providing assistance to customers who reported issues such as blurry images or no sound in their video recordings. In addition, I also helped customers with product setup if they were new to the product. This role required a strong understanding of camera technology and the ability to troubleshoot technical problems in a fast-paced, customer-focused environment. I have worked closely with customers to identify the root cause of their issues and provide clear and concise instructions on how to resolve them. Furthermore, I utilized Zoho CRM for time tracking and client communication, enhancing my efficiency in managing custo
  • T
    Technical Support Representative
    Teleperformance (Cebu)
    Aug 2015 - Jun 2017 (1 year 11 months)
    As a Technical Support Representative at Telstra, I was responsible for troubleshooting and resolving customer issues related to speed, network latency, and modem configuration. This role required a strong understanding of networking concepts and the ability to troubleshoot complex technical and internet problems. My experience in this role helped me develop a strong understanding of networking concepts and the ability to troubleshoot technical problems in a fast-paced, customer-focused environment. Additionally, I regularly utilized internal CRM systems to document customer interactions, track technical issues, and manage service tickets, ensuring continuity and efficiency in resolving customer problems. This experience has further enhance
  • IONOS
    Advance Technical Support Representative
    IONOS
    Jul 2012 - May 2015 (2 years 11 months)
    As an Advanced Technical Support Representative at 1&1 Internet, Inc., I was responsible for handling American and European calls and emails related to hosting, email, and website issues. I was tasked with troubleshooting and resolving complex technical problems, as well as managing bug reports. This role required a deep understanding of technical concepts and the ability to communicate effectively with customers to provide solutions in a timely and efficient manner. Overall, this role required a combination of technical expertise, strong communication skills, and the ability to work effectively in a team environment. My individual experience in this role likely prepared me well for future technical support positions and helped me develop t
Education verified_user 0% verified
  • A
    Information Technology
    Asian College of Technology
    Apr 2008 - Jan 2012 (3 years 10 months)