Jonathan A.

Started in SaaS B2B sales as an SDR, then grew into full-cycle roles as Account Executive and Key Account Manager across LATAM. That experience taught me where the real problems are: not in closing, but in what happens after.

Today, I specialize in Customer Success and post-sales execution, onboarding, product adoption, support escalations and account expansion. I enjoy to work directly with clients, understand the technical side and make sure what was promised in pre-sales actually happens in production.

My background helps me speak both “client” and “developer”. I’m comfortable troubleshooting, reporting meaningful issues, and anticipating blockers before they hit support. I also use AI tools (ChatGPT, Gemini), CRM (HubSpot, Salesforce, Zendesk), API integrations, cloud platforms, front-end debugging, client analytics. I know about automated workflows to streamline answers, document processes and optimize client communication.

What I offer: fast action, real understanding of the product, and a focus on execution over decoration. I don’t sell promises. I make sure people use what they paid for.

Remote worker. Calm under pressure. Direct when needed.