CSR of Anthem Blue Cross of CA
Teletech
Jan 2018 - Oct 2021 (3 years 10 months)
• Performed insurance verification & eligibility checks.
• Supported providers of Anthem Blue Cross, addressing inquiries regarding patient eligibility, benefits, claims, appeal status, and authorizations.
• Handled benefit inquiries & billing concerns.
• Utilized Electronic Health Record (EHR) systems to efficiently access and manage patient information, streamlining the process of responding to provider inquiries about eligibility, benefits, claims, and authorization status.