Janssen Lanza Rivera

Janssen Lanza Rivera

About

Detail

Intake Specialist / Manager Assistant
Departamento de Francisco Morazán, Honduras
Contact Janssen regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 25% verified
  • Blessinger Legal PLLC
    Intake Specialist verified_user Verified experience
    Blessinger Legal PLLC
    Dec 2025 - Feb 2026 (3 months)
    High-performing Bilingual Legal Intake Specialist with extensive experience managing the front-end operations for high-volume law firms. Proven track record of handling client inquiries for over 100 diverse legal entities simultaneously through outsourcing environments like Stafi. Expert in bridging the gap between potential claimants and legal counsel by combining empathetic active listening with rigorous case qualification and data accuracy.
  • Stafi
    Intake Specialist
    Stafi
    Jul 2025 - Oct 2025 (4 months)
    Conduct initial intake interviews to collect key details about the client's legal. Answer phone calls, emails, or online inquiries from potential clients. Enter all client information accurately into the case management. Gather supporting documents such as police reports, medical records, contracts, or correspondence.
  • Benchmark
    Scheduler and Team leader
    Benchmark
    Jun 2024 - Jul 2025 (1 year 2 months)
    Created and maintained daily, weekly, and monthly schedules to ensure optimal coverage and resource allocation. Led a team, providing ongoing support, performance coaching, and conflict resolution.
  • AVAS Flowers
    Quality Analyst and Supervisor verified_user Verified experience
    AVAS Flowers
    Jul 2023 - May 2024 (11 months)
    Conducted quality audits for customer interactions and order processing. Led a remote quality team, implementing feedback loops to enhance service standards. Streamlined training materials and onboarding for new agents.
  • R
    Care Coordinator
    Results CX
    Jan 2023 - Jul 2023 (7 months)
    Coordinate medical appointments, transportation, and patient services while verifying insurance coverage (PPO, Medicaid). Process medication requests and communicate with clinics, pharmacies, and insurance providers. Handle inbound and outbound calls for scheduling, confirmations, and patient follow-ups. Maintain accurate patient records and ensure compliance with insurance and care protocols.
  • Teleperformance
    RTA & Forecasting WFM
    Teleperformance
    Feb 2022 - Dec 2022 (11 months)
    Monitored real-time adherence and workforce forecasting. Provided operational reports to management and supported shift alignment. Ensured SLA compliance for AT&T.
  • I
    Sales supervisor
    ITS INFOCOM (TIGO)
    Jun 2017 - Aug 2021 (4 years 3 months)
    Led a sales team to exceed monthly targets. Trained new hires in customer engagement and CRM usage. Created performance reports and improvement plans.
  • E
    Administrative assistant
    EPICO GROUP
    Jan 2015 - May 2017 (2 years 5 months)
    Supported day-to-day administrative functions. Maintained documentation, scheduling, financial and internal communications. Assisted with project coordination and vendor follow-ups.
Education verified_user 0% verified
  • Ceutec
    Business Administration
    Ceutec
    Feb 2011 - Current (15 years 9 months)