Jann Marie Cabug

Jann Marie Cabug

About

Detail

Technical Support Engineer / Former System Profile Administrator
Legazpi City, Bicol, Philippines

Contact Jann regarding: 
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Full-time jobs
Starting at USD30k/year

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • Slurry Monster
    Systems Administrator public Remote experience
    Slurry Monster
    Jun 2024 - Current (2 years 5 months)
  • Netsuite
    Technical Support Engineer
    Netsuite
    Sep 2022 - Jun 2024 (1 year 10 months)
    • Performs highly complex troubleshooting and analysis to resolve Customer reported concerns.
    • Gather details regarding Customer processes to be able to determine how we can best Support and give path to resolution.
    • Create and Maintain Knowledge Articles involving the NetSuite Connector product.
    • Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the NetSuite Connector Product area and general operations.
    • Work with other Departments such as Advance Customer Support, Professional Services, Quality and Assurance, Product Management and Development, to ensure fast turnaround. This is bound by processes but all of wh
  • P
    System Profile Administrator
    Philippine Veterans Bank
    Nov 2019 - Jul 2022 (2 years 9 months)
    • Managing access rights for thousands of users across an organization, while retaining consistency across the various systems.
    • Having full control of access rights, which are constantly changing in a complex mix of users, IT systems, and organizational structures.
    • Full coordination of user creation, maintenance and access rights with international third-party application vendors.
    • Spearheaded migration of user access rights and restrictions to an updated banking system.
    • Consistent Annual Rating of Exceeds Expectations.
    • Implements identity management and access governance within sets of roles for simple and consistent permission management across numerous systems and users; supports organizational chang
  • P
    Operations Associate
    Philippine Veterans Bank
    Aug 2019 - Nov 2019 (4 months)
    Handles back-end transaction of the bank i.e clearing, loans, bookkeeping and reconciliation. Knowlegdeable in processing OTC transaction. Alternate Customer Service Assistant or Teller
  • P
    Customer Service Assistant
    Philippine Veterans Bank
    Mar 2018 - Jul 2019 (1 year 5 months)
    Attends to client’s needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints. Improves quality service by recommending improved processes; identifying new product and service applications. Exercise decision-making within set parameters and guidelines.
  • O
    Project Intern
    Overseas Workers Welfare Administration OWWA V
    Apr 2015 - May 2015 (2 months)
  • Philippine Department of Labor and Employment
    Working Student
    Philippine Department of Labor and Employment
    Apr 2012 - May 2015 (3 years 2 months)
    Special Program for Employment of the Students (SPES)
  • P
    Secretary
    PNHS Supreme Student Government
    Jun 2011 - Apr 2012 (11 months)
Education verified_user 0% verified
  • T
    Bookkeeping, Accounting
    Technical Education and Skills Development Authority
    Jan 2018 - Dec 2018 (1 year)
  • Bicol University
    Computer Science
    Bicol University
    Jan 2012 - Dec 2016 (5 years)