J

Jannica Balderama

About

Detail

Province of Batangas, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Integrated OS
    Customer Solutions Specialist
    Integrated OS
    Nov 2024 - Current (2 years)
    • Support logistics clients in using TransVirtual, a SaaS-based Transport Management System (TMS), including modules for GPS tracking, proof of delivery (POD), and EDI/API integrations. • Collaborate closely with the onboarding team to ensure new customers and field personnel are properly configured, trained, and scheduled for go-live. • Provide advanced troubleshooting for live freight operations, telematics data, and third-party integrations. • Conduct onboarding meetings with new clients to walk them through system setup, key features, and best practices for implementation. • Handle customer escalations and ensure service level agreements (SLAs) are consistently met by coordinating with internal teams and external stakeholders. • C
  • SunPower
    Technical Support Engineer
    SunPower
    Apr 2021 - Apr 2024 (3 years 1 month)
    • Deliver expert technical support for complex systems by providing advanced troubleshooting and resolution for field engineers, technicians, and support staff handling intricate electro/mechanical equipment, computer systems, software, battery energy storage and networked or wireless systems. • Resolve critical issues beyond first-line support by addressing and rectifying problems that surpass initial support attempts, ensuring swift and effective solutions for malfunctioning equipment and software. • Assist SunPower dealers and homeowners with photovoltaic systems and battery energy storage by offering specialized support throughout and after installation, ensuring optimal performance and customer satisfaction. • Diagnose and troubles
  • SunPower
    Senior Engineer, Technical Support
    SunPower
    Apr 2021 - Jan 2024 (2 years 10 months)
    • Lead conflict resolution and manage dealer/customer escalations by efficiently addressing and resolving complex issues, ensuring high levels of satisfaction and retention.
    • Drive high case closure rates and provide immediate disposition by ensuring rapid and comprehensive issue resolution.
    • Support and enhance customer care projects by overseeing training and development initiatives to improve customer service quality and team performance.
    • Prepare material estimates and review Bill of Materials (BOM) for accuracy and completeness to support project planning and execution.
    • Analyze solar system designs to support troubleshooting efforts and prepare accurate material quotations, ensuring alignment with
  • Toshiba Corporation
    Process Engineer – Workshop
    Toshiba Corporation
    Jan 2019 - Apr 2021 (2 years 4 months)
    • Oversee and optimize cleanroom and workshop operations by supervising the process flow for storage devices to ensure peak performance and adherence to quality standards. • Manage resources for process improvement initiatives by strategically allocating and overseeing resources to drive and execute process enhancement projects, achieving significant improvements. • Refine and enhance processes by continuously optimizing them to exceed both customer and internal expectations, delivering projects efficiently within set timelines and budgets. • Conduct comprehensive failure analysis by performing detailed first failure analyses on storage device systems to identify issues and implement corrective measures effectively. • Resolve and impro
Education verified_user 0% verified
  • Technological University of the Philippines
    Bachelor of Electronics Engineering
    Technological University of the Philippines
    Jan 2015 - Jan 2018 (3 years 1 month)
  • Technological University of the Philippines
    Electronics Technology
    Technological University of the Philippines
    Jan 2012 - Jan 2015 (3 years 1 month)