Janna Grace Lu

Jobs 0% verified

Remote Client Support Specialist / Care Coordinator

CareHarmony

Jun 2024 - Current (2 years 1 month)

• Deliver remote administrative and client support to high-volume chronic care management caseloads, ensuring timely follow-up and quality service. • Manage calendar coordination, outreach calls, and CRM documentation in multiple platforms. • Conduct client onboarding, needs assessments, and service coordination, resolving issues with empathy and efficiency. • Handle data entry, reporting, and process tracking while maintaining confidentiality and HIPAA compliance. • Collaborate across departments to support patient engagement, retention, and operational efficiency. • Participate in ongoing quality monitoring and productivity tracking, meeting or exceeding monthly metrics in a remote work setting.
C

Charge Nurse / Administrative Supervisor

Centinela Grand

Oct 2013 - Oct 2022 (9 years 1 month)

• Supervised a team of 8+ staff, providing leadership, scheduling, and task delegation to ensure smooth daily operations. • Managed documentation, regulatory compliance, and confidential record-keeping for patient care services. • Facilitated cross-departmental coordination to maintain patient service standards and workflow consistency. • Mentored new staff, leading training sessions on policies, documentation, and care procedures. • Resolved operational challenges through critical thinking and problem-solving, ensuring continuity of care and client satisfaction. • Monitored quality control processes, focusing on safety, accuracy, and compliance.

Education 0% verified

About

Detail

Timeline

Résumé