Self motivated person, already used to work under pressure. I have 3 years of experience as customer service representative in chats, email and phone calls. Very reliable, dinamic, fast learner and multitasking skills.
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Intake Specialist
Legal Soft -Technology Meets Law
Jun 2022 - Aug 2023(1 year 3 months)
Qualification for Potential New clients for a US based Law firm. In charge of closing deals using soft sales skills and follow up when necessary.
Customer Service Team Lead
Ibex
Mar 2020 - Jun 2021(1 year 4 months)
Team leader (supervisor roll) for a retail campaign, responsible to develop, coach and guide a team of 23 agents. Performing 3 call audits per week for each of the team members and help them improve via effective coaching sessions.