Janilyn Fernandez

Janilyn Fernandez

About

Detail

Virtual Assistant / REVA / AI Evaluator and Trainer
Cebu City, Central Visayas, Philippines

Contact Janilyn regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 43% verified
  • P
    Appointment Setter
    Pathway Holdings LLC
    May 2025 - Current (1 year 6 months)
    As an Appointment Setter at Pathway Holdings, I reach out to property owners and qualified leads to initiate meaningful conversations about potential property sales. My responsibilities include conducting outbound calls, identifying seller interest, verifying lead information, and scheduling appointments for our acquisitions team. I ensure a smooth transition from lead contact to client engagement by maintaining a professional, persuasive, and courteous communication approach. Additionally, I consistently demonstrated key executive assistant competencies such as calendar management, professional communication, organization, and client coordination. I was responsible for reaching out to clients, scheduling meetings based on availability, and
  • Outlier AI
    AI Evaluator and Trainer
    Outlier AI
    Aug 2024 - Current (2 years 3 months)
    • Evaluated AI outputs by reading and ranking responses to ensure quality and accuracy.
    • Created and refined prompts for AI models, involving research and fact-checking.
    • Provided detailed feedback on AI-generated text to improve overall performance.
    • Utilized Microsoft 365 tools for documentation, reporting, and communication, which were essential for my role. I employed Word to create and edit guidelines, evaluation summaries, and training documentation. Excel was crucial for tracking performance metrics, logging data, and organizing large sets of evaluation outputs. Additionally, I used Outlook and Teams for effective internal communication and coordination with fellow evaluators and team leads. This integration o
  • F
    Independent Contractor
    FREESTYLE Telecom Technologies Inc
    Jun 2024 - Current (2 years 5 months)
    • Managed shareholder records for Freestyle Telecom Technologies Inc., ensuring accuracy and integrity while demonstrating strong organizational skills and attention to detail.
    • Issued and canceled stock and bond certificates to maintain ownership records, which required meticulous tracking of deadlines and prioritization of time-sensitive tasks, akin to calendar management responsibilities.
    • Processed transactions and updated shareholder accounts promptly, showcasing my ability to handle sensitive and time-critical processes effectively.
    • Handled investor inquiries and facilitated proxy voting for major corporate decisions, coordinating with stakeholders and managing high-level requests, reflecting the professionali
  • C
    Appointment Setter
    Client Waves
    Jun 2024 - Current (2 years 5 months)
    • Maintained accurate shareholder records for Client Waves, ensuring smooth communication between the company and investors.
    • Processed transactions efficiently, updating shareholder accounts promptly to reflect accurate ownership information.
    • Handled investor inquiries and managed mailings, addressing issues such as lost or stolen certificates.
    • Developed strong communication, organizational, and client coordination skills that align well with the core responsibilities of an Executive Assistant. While platforms like Booking.com, Airbnb, and Expedia were not my primary tools, my experience taught me the importance of managing
  • Firstsource
    Support Representative verified_user Verified experience
    Firstsource
    Oct 2022 - Jul 2024 (1 year 10 months)
    As a Support Representative at Firstsource, I worked across two key accounts: banking and healthcare. Initially, I assisted customers of Lloyds Banking Group, including Lloyd's Bank, Halifax, Bank of Scotland, and MBNA, addressing their queries related to retail banking, savings accounts, mortgages, credit cards, and loans via live chat. Subsequently, I transitioned to the Blue Cross Blue Shield Louisiana account, where I supported healthcare providers with inquiries about verifying patient coverage, checking eligibility for specific medical services, confirming payment and reimbursement rates, and obtaining pre-authorization for treatment. My role required extensive use of Microsoft 365, where I utilized Outlook for managing emails and sch
  • Tech Mahindra
    Retail Associate verified_user Verified experience
    Tech Mahindra
    Aug 2021 - Aug 2022 (1 year 1 month)
    • Managed two line of business accounts for Hudson's Bay Company and Saks Off 5th, enhancing the online retail experience.
    • Collaborated with cross-functional teams to optimize website performance and increase customer engagement.
    • Implemented data-driven strategies to drive sales and improve customer satisfaction.
    • Leveraged my experience in administrative assistance, gained from managing customer transactions and maintaining accurate records at Tech Mahindra, to enhance organizational and multitasking skills. This role required attention to detail in processing information and coordinating with team members, which directly translates to effective administrative support, including managing schedules and ensuring eff
  • Qualfon
    Support Specialist verified_user Verified experience
    Qualfon
    Jan 2020 - Jun 2020 (6 months)
    • Managed support for Wag! and Instacart accounts at Qualfon, ensuring timely resolution of customer inquiries. • Utilized strong communication skills to address customer concerns and provide solutions effectively. • Collaborated with cross-functional teams to improve customer satisfaction and retention rates. • Implemented process improvements to streamline support operations and enhance overall customer experience. • Engaged in data entry to accurately input customer information into the system, facilitating better identification and management of client relationships, which ultimately contributed to enhanced service delivery and operational efficiency.
Education verified_user 0% verified
  • University of Cebu
    Bachelor of Arts - BA, Literature
    University of Cebu
    Jan 2021 - Jun 2026 (5 years 6 months)
  • M
    Secondary
    Mabolo National High School
    Jan 2011 - Jan 2015 (4 years 1 month)
  • M
    Grade School
    Mabolo Elementary School
    Jan 2004 - Jan 2010 (6 years 1 month)