Janice Chaney

M

Collections Specialist

Mississippi Federal Credit Union,

Oct 2021 - Current (3 years 10 months)

Utilized financial systems including Fuse and CUBase to manage member account data, process transactions, and support collections activity Handled delinquent accounts, including repossessions, garnishments, charge-offs, and legal filings related to loan recovery Filed lawsuits and processed proofs of claim related to bankruptcies maintaining compliance with legal and regulatory standards Conducted collection calls and managed recovery of negative balance savings and checking accounts with professionalism and empathy Processed banruptcy-related checks and documentation with attention to detail and timely follow through Maintained thorough records and communication logs to support legal processes and uphold member service standards

A

Nurse Technician

Anderson's Regional Medical Center,

Feb 2021 - Oct 2021 (9 months)

Maximized patient satisfaction by helping individuals complete tasks of daily living, including but not limited to self-care and dressing to maintain patient comfort and dignity Monitored, tracked, and communicated pertinent patient information and updates to essential stakeholders and healthcare staff to optimize treatment plans and care delivery Provided individualized assistance in patient personal hygiene, including but not limited to baths and dress changes, ensuring safety and compassionate care Assisted patients with mobility by providing physical support, including wheelchair support Delivered patient-centered service in a high-demand healthcare setting with a focus on rapport and trust

P

Customer Service Lead

Polo Ralph Lauren Factory Store,

Oct 2019 - Feb 2021 (1 year 5 months)

Delivered personalized assistance to customers, identifying needs and providing tailored solutions to individualized needs Trained and mentored new team members, fostering growth in service excellence and reinforcing company standards Resolved escalated customer issues, supporting department leadership during high-volume and understaffed periods Directed daily front-line operations to ensure efficiency, accuracy, and superior service experiences

I

Customer Service Representative

IQOR,

Jun 2017 - Oct 2019 (2 years 5 months)

Provided inbound and outbound customer support to address inquiries and resolve product or service concerns Built lasting customer relationships by listening actively and delivering effective solutions Recommended products and services based on customer needs, increasing satisfaction and loyalty Scheduled appointments and managed service requests, ensuring seamless customer interactions

D

Sales Associate

Dillard's Department Store,

Oct 2015 - Jun 2017 (1 year 9 months)

Delivered personalized retail assistance, enhancing the customer experience through attentive service and product knowledge Assisted with inventory management and floor merchandising, maintaining an organized and appealing retail environment Trained new staff thoroughly on sales techniques, customer engagement strategies, and store protocols to build a strong and cohesive team Proactively identified customer preferences and provided recommendations to drive sales and retention

Janice Chaney

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