Janette Salgado

Janette Salgado

About

Detail

Experienced Customer Service Representative
Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Barkbus
    Sales Associate
    Barkbus
    Dec 2024 - Current (1 year 11 months)
    Customer Engagement: Interacting with potential clients to understand their needs and promote the company's services.

    Sales Generation: Driving sales through effective communication, product knowledge, and upselling additional services.

    Client Relationship Management: Maintaining relationships with existing clients to encourage repeat business and referrals.

    Administrative Tasks: Handling scheduling, processing payments, and managing customer records.
  • Yelloh
    Consumer Care Specialist
    Yelloh
    Jan 2024 - Nov 2024 (11 months)
    Order Assistance: Assist customers with placing, modifying, or canceling orders. Provide information about product availability, pricing, and delivery options.
    Issue Resolution: Address customer concerns, complaints, or issues related to their orders, deliveries, or product quality. Work towards satisfactory resolutions and ensure customer satisfaction.
    Product Knowledge: Have a thorough understanding of the company's product offerings, including ingredients, nutritional information, and preparation instructions.
    Delivery Support: Provide information on delivery schedules, track orders, and address any delivery-related inquiries or concerns.
    Customer Communication: Keep customers informed about promotions, special offers
  • Spreetail
    Customer Experience Specialist
    Spreetail
    Apr 2023 - Jan 2024 (10 months)
    Responding to customer inquiries and providing accurate information about products, services, orders, shipping, or returns. (Amazon, Lowes, Target, Home Depot, and many more.)
    Assisting customers with refunds, tracking shipments, or processing returns and exchanges.
    Resolving customer complaints or issues by investigating problems, finding suitable solutions, and ensuring customer satisfaction.
    Collaborating with internal teams, such as logistics, sales, or marketing, to resolve customer concerns or provide additional support.
    Documenting customer interactions, feedback, or recurring issues to identify trends and propose improvements to enhance the overall customer experience.
    Maintaining a professional and friendly
  • go
    Customer Service Team Lead
    go
    May 2022 - Nov 2022 (7 months)
  • Harvest Right LLC
    Customer Service Team Lead
    Harvest Right LLC
    May 2022 - Nov 2022 (7 months)
  • Harvest Right LLC
    Customer Support Representative
    Harvest Right LLC
    Apr 2022 - Dec 2022 (9 months)
    Answering day-to-day calls in regards to Freeze Dryer concerns/general questions.

    Whether it's an error message or a technical problem that they're experiencing, they need to check the status of the order they've placed, a follow up that needs to done on their ticket, a return label that needs to be sent, or a pick up date and time that needs to be set up for their machine.
  • go
    Customer Support Representative
    go
    Apr 2022 - Dec 2022 (9 months)
    Answering day-to-day calls in regards to Freeze Dryer concerns/general questions. Whether it's an error message or a technical problem that they're experiencing, they need to check the status of the order they've placed, a follow up that needs to done on their ticket, a return label that needs to be sent, or a pick up date and time that needs to be set up for their machine.
  • SupportNinja
    Technical Support Representative
    SupportNinja
    Nov 2021 - Mar 2022 (5 months)
    Assisting clients based on their request.
    Creating and deleting user profiles under a company with a Company Manager’s Approval.
    Troubleshoots devices like Windows and Mac once a user experiences an issue within the Hosted (Cloud-Based) App.
    Whitelisting and blacklisting emails/domains.
    Investigating Email headers for spam/phishing.
    Mounting Outlook mailbox through Microsoft Admin Center or Appriver.
    Escalates concerns to the correct department once it’s not under our team’s scope.
  • Wipro
    Customer Support Representative
    Wipro
    Sep 2021 - Nov 2021 (3 months)
    Providing information to members and health care practitioners with details regarding members' benefits.
    Granting pre-authorizations for medical treatment, if covered.
    Advising members of outstanding co-payments.
    Canceling members' plans upon their request, or due to recurrent non-payment, or if approved by my supervisor.
  • Teletech Philippines
    Customer Support Representative
    Teletech Philippines
    Jun 2021 - Sep 2021 (4 months)
    Assisting Customers about their bill, their plan and their device.
    Provides basic troubleshooting once they have issues on their phones.
    Upselling phones, plans and add-ons.
  • TaskUs
    Customer Support Representative
    TaskUs
    Aug 2019 - May 2021 (1 year 10 months)
    Assisting Customers day by day about their orders.
    Assisting Dashers (Delivery person) about their deliveries.
    Assisting Merchants to update their store hours, menu, and payments.
    Within 6 months that I'm with the company, I'm handling teams as a POC once their Team Leader is on leave.
    Interim Team Leader.
Education verified_user 0% verified
  • Our Lady Of Fatima University
    Bachelor of Science - BS, Criminology
    Our Lady Of Fatima University
    Jun 2012 - May 2018 (6 years)