Customer Service Manager/Shipping and Receiving Manager
BYSTRONIC INC.
Jan 2003 - Jan 2011 (8 years 1 month)
• Oversaw all functions of parts sales and shipping and receiving departments • Established and maintain customer list pricing • Helped establish inventory requirements and train staff for newly established Canadian facility • Key user in software conversion from JD Edwards World ERP to SAP to meet all company parts sales and return functions; rewrote company procedures where necessary and trained all related staff. • Reorganize shipping & receiving department for optimum efficiency and performance while improving customer satisfaction; enhanced teamwork between shipping & receiving, parts department, tech support staff and materials management. • Managed national and international accounts budgeting one million per month, such as Joh