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Janet J Gentry

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Michigan, United States

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Résumé

Jobs verified_user 0% verified
  • DXC Technology
    Remote Analyst III Business Process Transactions
    DXC Technology
    Oct 2023 - Current (2 years 11 months)
    ⮚ Subcontracted to IDEMIA – IdentoGo – Call Center Representative • Scheduling & Rescheduling state Fingerprint appointments • Billing and Refund Questions Analyst ⮚ Subcontracted to Raytheon Technologies, Pratt Whitney and Collins Aerospace – • Software Support: Skilled in supporting Citrix, Microsoft Office 365 (Outlook, Teams, Word, Excel, SharePoint), Active Directory, Cisco AnyConnect VPN, MFA, Windows OS, Secret Double Octopus Authenticator, ServiceNow, Mobile Iron, user privilege management tools, and Raytheon AD. • Hardware Support: Experienced with desktops/laptops (HP, Dell, Lenovo), peripherals (monitors, docking stations), security devices (SecurID, RSA fobs, PKI smartcards), and Ricoh printers. • Account & Data Management:
  • First Interstate Bank
    Remote IT Help Desk Representative
    First Interstate Bank
    Nov 2022 - Mar 2023 (5 months)
    • IT Software Support Administrator: Proficient in managing and supporting Citrix Workspace, Cisco Softphone/Finesse, CyberArk (AD & Citrix), GlobalProtect VPN, Microsoft Windows, Microsoft Authenticator, Office 365 Suite, Endpoint Manager, MFA, PrinterLogic, ServiceNow, SnapSafe, and PowerShell. • Banking Software Administrator: Supported and administered key financial tools such as Black Knight LoanSphere, Digital Insight, FiServ products (BPM, Client 360, ITI Workflow, etc.), VMWare Horizon, Harland Clarke, Loomis, MoneyGram, Remit Web, Speedpay, Wire Xchange, and more. • Hardware Support: Provided technical support for Lenovo desktops/laptops and banking specific hardware like receipt printers and scanners. • Service Desk Performanc
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    Remote IT Support Analyst IT and Mortgage Software Support
    HomePoint Financial Corporation
    Nov 2020 - Jul 2022 (1 year 9 months)
    • IT Software Support Administrator: Supported applications including Adobe Reader, PDF XChange Editor, Citrix Workspace, Cisco Softphone, GlobalProtect VPN, Microsoft Office 365 Suite, Windows OS, Azure, PowerShell, Exchange, LastPass, PrinterLogic, ServiceNow, and GoToAssist. • Mortgage Software Support: Administered systems such as Black Knight (Aspen Grove, E MSP, LoanSphere, LPS, LMS, MSP, Venture, Web Direct) and Ellie Mae (AIQ, Encompass). • Hardware Support: Provided technical support for HP laptops, docking stations, monitors, and headsets (Jabra, Plantronics). • Ticketing & Call Center Performance: Escalated up to 300 ServiceNow tickets daily, resolved 30–40 tickets per day (approx. 1 hour per ticket), and managed ~20 support
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    IT Supervisor / Shipping & Receiving Supervisor Support Analyst for Siemens Field Technicians
    Beardsley Group Inc.
    Jun 2009 - Jul 2018 (9 years 2 months)
    • Delivered remote IT support for Siemens field technicians, ensuring minimal downtime and efficient issue resolution. • Provided hardware troubleshooting and support for Dell laptops used in field operations. • Supported installation, maintenance, and troubleshooting of Siemens proprietary software applications. • Supervised shipping and receiving operations, including inventory tracking, order processing, and logistics coordination.
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    Business Owner, Lead IT Technician
    Seven Services Computers & Consulting
    Jan 2001 - Current (25 years 8 months)
    • Business Ownership & Leadership: Oversaw operations as a business owner, serving as Lead IT Technician and managing advertising, website development, accounting, payroll, and customer relations. • IT Support: Provided software support for Windows, macOS, Microsoft Office Suite, OpenOffice, and various business-specific applications. • Technical Skills: Performed hardware repairs, upgrades, and troubleshooting for computers, printers, and networks for both business and consumer clients. • Training & Support: Delivered end-user training on software and systems; provided remote support as a Lead Technician/Supervisor for IT help desks and call centers. • Administrative Work: Handled basic secretarial duties including phone support, fili
  • S
    Data Entry and hardware tracking
    Seven Services Computers & Consulting
    Jan 2001 - Current (25 years 8 months)
    Data entry and hardware tracking for 1649 clients in family business.
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    Remote
Education verified_user 0% verified
  • L
    Leadership training – Business networking
    L.E.A.D Tuscola
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    - Diploma Business Management – General Curriculum
    Bad Axe High School
Projects (professional or personal) verified_user 0% verified
  • DXC TECNOLOGY
    Data entry & Tracking
    DXC TECNOLOGY
    Oct 2023 - Current (2 years 11 months)
    Data entry and tracking of 195 Technicians having access to 32 software programs, hardware assignments and updating current addresses.
  • DXC Technology
    Application Access
    DXC Technology
    Oct 2023 - Current (2 years 11 months)
    Application Access to 32 programs fot 195 Representatives.
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    Data Entry and hardware tracking
    Seven Services Computers & Consulting
    Jan 2001 - Current (25 years 8 months)
    Data entry tracking 1649 clients addresses and hardware.
  • AO Globe Life
    Licensed Insurance agent
    AO Globe Life
    Sep 2024 - Jun 2025 (10 months)
    Training and Livensing
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    Technician equipment & software tracking
    Beardsley Group Inc.
    Sep 2009 - Jul 2019 (9 years 11 months)
    Technician equipment tracking. Technician access to to 27 programs on Siemens network.
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    Data Entry, software & hardware tracking
    Beardsley Group Inc.
    Jun 2009 - Jul 2018 (9 years 2 months)
    Data entry and tracking of hardware, software and access to Siemens Technicians on the Siemens network.