Janet D'Cunha

Operations and Project Manager - Specializing in global business operations, technology delivery, and organizational change across the technology, gaming, marketing, and investment banking industries.

Enabled up to 98% remote work readiness for Goldman Sachs' UK workforce during the pandemic. Built 24/7 global support operations spanning 3 continents and improved incident response by up to 40% through structured change and incident management frameworks. Directed a domain and SSL inventory of over 250 assets and automated infrastructure monitoring processes as part of broader digital transformation initiatives.

Standardized project governance across Microsoft partner programs, introducing frameworks, runbooks, and PMO processes that improved delivery consistency for marketing technology workstreams. Scaled service delivery teams, using Agile, Waterfall, and PRINCE2 methodologies to improve vendor management and program governance across global operations.

Connect with me or contact me on janet.dcunha.mm@gmail.com