J
Jane Nyaguthii
About
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Nairobi County, Kenya
Résumé
Jobs
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Center RepresentativeApollo AgricultureJan 2020 - Current (6 years 10 months)• Identifying, escalating priority issues and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization's service and product information. • Processing forms, orders, and applications requested by the customers. • following up complicated customer calls where required. • Recording details of comments, inquiries, complaints, and actions taken. • Managing administration, communicating and coordin- SAdministratorSouth Sudan Management InstituteJan 2012 - Jan 2016 (4 years 1 month)• Doing all the administrative and secretarial duties. • Manage financial resources from the sponsors. • Maintain the office asset. • Maintain a filing system of administrative work. • Assist the head of administration on official work. • Prepare payroll for the staff and maintaining petty cash in the office. • Support the administration of personal records.
- OAssistant AdministratorOil and Natural Gas Cooperation Ltd,Apr 2010 - Dec 2011 (1 year 9 months)• Receiving and sending mails to various government ministries and organizations. • Maintain office asset and proper recording. • Manage company directories. • Maintain liason with local bank and financial institutions. • Making sure the high delegates who visit the country are well received and make sure the arrangements of their transport and accommodation is highly observed. • Maintain a filling system of administrative and financial documents.
- PProgram CoordinatorMar 2009 - Nov 2009 (9 months)• Coordinating the participants of the IRD/UNMIS Programme. • Arrange of the travels of foreigners. • Organizing travel documents and make sure the visas are ready for coordinators • Organize and making materials for the participants. • Keeping the records and analyze data from various sources. • Taking all the secretarial and office duties.
- (Assistant Operations Manager(Jomo Kenyatta International Airport)Feb 2005 - Mar 2007 (2 years 2 months)
- FVolunteerFaraja Cancer Support
Education
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- NDiploma in Aircraft / Airport OperationsNairobi Aviation CollegeMay 2003 - Jun 2004 (1 year 2 months)
- NKenya Certificate of secondary EducationNkuene Girls' High schoolJan 1998 - Nov 2001 (3 years 11 months)