Jan Bryan Hallare

I

Customer Service Advocate

Imagenet LLC

Nov 2024 - Current (1 year 8 months)

- Dental Billing (Clearing House) & Cloud-based EHR and PM software Assisted dental providers in identifying and correcting errors on rejected insurance claims to ensure timely resubmission. Provided technical support to resolve issues within providers' Practice Management Systems (PMS). Clearly explained reasons for claim rejections, offering actionable solutions to prevent future errors. Guided dental providers through the process of credentialing and eClaims enrollment with insurance payers. Maintained detailed documentation of support interactions while delivering accurate and efficient service. Conducted insurance verification by reviewing patients' benefits and eligibility through the DentalXChange portal, ensuring accurate coverage i

V

Process Specialist 1

Visaya KPO

Feb 2024 - Nov 2024 (10 months)

Hospital Billing Dental Investigated potential conflicts in Medical Bills, Case notes, EHRs and claim forms containing complex clinical information. Verified and updated clients' health insurance information in company databases for billing. Established, logged, and escalated all technical billing issues such as incorrect medical coding, claims process out of network, claims filed out of timely filing etc. Enrolling Dental Providers in portal for them to send e-claims

Healthcare Executive

Omega Healthcare

Jan 2022 - Feb 2024 (2 years 2 months)

Billing Investigated potential conflicts in Medical Bills, Case notes, EHRs and claim forms containing complex clinical information. Verified and updated clients' health insurance information in company databases for billing. Established, logged, and escalated all technical billing issues such as incorrect medical coding, claims process out of network, claims filed out of timely filing etc. Maintained detailed documentation of case investigations and issue resolutions in accordance with company protocols. Conducted insurance verification by reviewing patients' benefits and eligibility through the Waystar portal, ensuring accurate coverage information prior to treatment and claim submission

Customer Service Representative

Teleperformance Philippines

Jun 2018 - Dec 2021 (3 years 7 months)

Provided detailed explanations to customers regarding wage garnishments and tax offsets related to their accounts. Assisted clients in understanding and accessing important tax documents, including W-9, 1098-E, 1099- C forms, and Statements of Account (SOAs). Guided customers through the process of resolving account defaults and regaining good standing. Delivered accurate and compliant information while maintaining a professional and empathetic tone. Ensured customer data privacy and adherence to relevant financial and tax regulations. Maintained thorough documentation of customer interactions, actions taken, and resolutions provided.

Customer Service Representative

SHORE Solutions Inc

Jul 2013 - Mar 2018 (4 years 9 months)

Processed customer orders efficiently through both phone and email channels. Provided professional support for order inquiries and product availability. Monitored delivery timelines and identified delays in coordination with logistics. Communicated directly with store personnel to resolve issues and ensure order fulfillment. Delivered timely updates to customers regarding delivery status and resolution progress.

Jan Bryan Hallare

About

Detail

Timeline

Résumé