J
Jamil Fredrik Malingco
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Customer Success Professional | Conflict Resolution & Client Retention Specialist
Davao City, Davao Region, Philippines
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Résumé
Jobs
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Team LeadThrive MarketJul 2023 - Jun 2026 (3 years)• Directed cross-functional teams to deliver projects on schedule, improving overall throughput and aligning with strategic objectives.
• Established rigorous quality assurance protocols to ensure compliance with safety standards and enhance product reliability.
• Coordinated stakeholder communications to improve customer satisfaction and streamline feedback integration into development cycles.
• Defined performance metrics and conducted regular reviews to drive continuous improvement and elevate team engagement.- Member Services SpecialistThrive MarketApr 2020 - Jun 2023 (3 years 3 months)• Processed member inquiries promptly to maintain high accuracy and improve overall customer satisfaction levels.
• Resolved account discrepancies to ensure data integrity and compliance with regulatory standards.
• Collaborated with cross-functional teams to streamline service delivery and enhance operational efficiency.
• Monitored service quality metrics and implemented corrective actions to uphold member experience standards.
• Facilitated training sessions for new team members, promoting consistent knowledge and service practices.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted members with account management, optimizing user experience and satisfa - Lead TrainerPhilippine Red CrossMar 2014 - Jun 2022 (8 years 4 months)• Led development and delivery of volunteer onboarding and leadership programs, managing agenda creation and resource allocation. Facilitated team environments while maintaining thorough documentation of training activities to ensure organizational alignment.
• Oversaw instructional lifecycle for Philippine Red Cross volunteer cohorts. Developed onboarding frameworks and prepared learning materials that accelerated readiness for new teams, ensuring operational compliance and foundational skills.
Education
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- Human Resources ManagementUniversity of MindanaoDec 2017