J

Jamil Buckley

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Texas, United States

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Résumé

Jobs verified_user 0% verified
  • CareSource
    Service Desk Analyst
    CareSource
    Feb 2025 - Current (1 year 8 months)
    • Provide Tier 1 and Tier 2 support, resolving hardware, software, and network connectivity issues using ServiceNow for ticket management.
    • Manage user accounts and access permissions through Active Directory, Okta, and SailPoint Identity IQ, ensuring compliance with security policies.
    • Configure and troubleshoot virtual desktops and mobile devices using Workspace ONE and Azure Virtual Desktop, enhancing end-user productivity.
    • Perform administrative tasks in Azure, including user profile rebuilds, resource management, and virtual machine configurations.
    • Collaborate with cross-functional teams to escalate and resolve complex technical issues, maintaining a high customer satisfaction rate. Additionally,
  • N
    AWS Cloud Computing Apprentice
    NPower Organization
    Aug 2023 - Jan 2024 (6 months)
    • Designed and deployed scalable cloud architectures using AWS EC2, S3, and RDS, optimizing for high availability in enterprise simulations.
    • Configured secure VPC networking with subnets, security groups, and ACLs, enhancing data protection and compliance.
    • Automated deployments via infrastructure-as-code with AWS CodeDeploy, cutting setup time by 30% for OS and applications on EC2.
    • Applied hardware troubleshooting skills to ensure optimal performance of cloud resources, addressing any underlying issues that could affect deployment efficiency.
    • Managed documentation effectively to maintain clear records of cloud configurations and deployment processes, facilitating better project tracking and complianc
  • Citibank
    EO&T Software Engineering Analyst Intern
    Citibank
    Jan 2023 - Jul 2023 (7 months)
    • Enhanced cloud service UIs with Python and JavaScript, increasing user engagement by 58% for enterprise apps. • Developed scalable MongoDB database solutions as part of the MongoDB as a Service team, ensuring reliable data management. • Advanced CI/CD pipelines and IaC adoption using Python, JavaScript, and Bash, streamlining software resolutions and deployments.
  • N
    Technical Apprentice
    NPower Organization
    Aug 2022 - Jan 2023 (6 months)
    • Configured and tested hardware/software setups, improving deployment efficiency and troubleshooting processes. • Implemented Active Directory and group policies, bolstering network security and management. • Managed VMs with VMware and Hyper-V, gaining advanced virtualization skills for enterprise environments.
  • U
    Technical Service Representative
    Unmatched Bonding
    May 2020 - Sep 2020 (5 months)
    • Refined service processes, leading to a 25% increase in client satisfaction. • Resolved complex technical issues and ensured thorough case documentation for enhanced future problem-solving. • Implemented an automation system for request processing, boosting operational efficiency.
Education verified_user 0% verified
  • Western Governors University
    Bachelor of Science
    Western Governors University
    Dec 2024 - Current (1 year 10 months)