J

Jamila Creag

About

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Texas, United States

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Résumé

Jobs verified_user 0% verified
  • AbleTo Inc.
    Engagement Specialist
    AbleTo Inc.
    Jul 2021 - Apr 2025 (3 years 10 months)
    • Executed over 100 outbound calls daily to engage prospective participants identified via data analysis. • Surpassed production and quality control metrics, contributing to revenue growth. • Resolved phone and online inquiries related to benefits checks, scheduling, and technical support. • Collaborated with various departments to achieve shared customer success objectives. • Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
  • American Airlines
    AAdvantage Customer Service Representative
    American Airlines
    Oct 2011 - Jun 2020 (8 years 9 months)
    • Managed inbound calls to deliver program benefits and maintain accurate member accounts. • Resolved complex customer inquiries efficiently, ensuring satisfactory outcomes for all parties. • Addressed customer complaints with empathy, fostering loyalty and repeat business. • Enhanced satisfaction by promptly resolving concerns and providing precise information.
Education verified_user 0% verified
  • P
    B.S.
    Paul Quinn College
    Aug 2000 - May 2005 (4 years 10 months)
    GRaduated cum laude with a BS in Biology