Jamie Rose San Juan

E

Coordinator, Sales Success - Market

Iheartmedia, EMAPTA

Jul 2024 - May 2025 (11 months)

Processed and managed insertion orders for advertising campaigns across 150+ markets using Salesforce and Ad+ Plan, ensuring accuracy in spots, schedules, rates, and contract details. Work closely with account executives to verify ad placements, resolve discrepancies, and maintain updated pricing and contract information. Utilize Microsoft Suite to generate reports, update sales databases, and provide administrative support. Coordinate with traffic and production teams to ensure seamless execution of campaigns while maintaining organized records of contracts, agreements, and client communications. Assist in billing and invoicing processes by addressing order-related issues and ensuring compliance with company policies. Promoted to a senior

L

N

SK Councilor

Local Government Unit, New Kababae

Nov 2023 - Nov 2024 (1 year 1 month)

Customer Support Specialist

Printify, Booth & Partners

Sep 2023 - Jan 2024 (5 months)

Provided timely support to merchants via email and live chat, resolving inquiries, technical issues, and platform-related concerns efficiently. Managed end-to-end order fulfillment, including processing, tracking, coordinating with print providers, and ensuring timely delivery. Handled order management, addressing discrepancies, cancellations, refunds, and resolving production or shipping delays in collaboration with print partners and merchants. Assisted merchants with print and design needs, offering guidance on best practices and troubleshooting design-related issues. Oversaw merchant accounts, serving as the primary point of contact for account-related inquiries and ensuring smooth operations.

B

Customer Service Representative (Order Management)

Aventón, Buwelo BPO

Sep 2021 - Sep 2023 (2 years 1 month)

Demonstrated exceptional communication skills by promptly responding to customer inquiries via email, live chat, and phone, while providing tailored upselling strategies, including customer sign-ups, data retrieval, product presentations, and service cancellations. Managed order processing and fulfillment by ensuring accurate transactions, inventory tracking, and shipment coordination using tools such as Shopify, ShipStation, QuickBooks, NetSuite, and Redstag Fulfillment. Coordinated with warehouse teams and third-party logistics (3PL) providers to ensure timely order fulfillment, minimize shipping delays, and resolve escalated order-related issues by troubleshooting errors and collaborating with internal teams. Handled post-sales operation

Jamie Rose San Juan

About

Detail

Timeline

Résumé