J

Jamie Patterson

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Delaware, United States

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work
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Résumé

Jobs verified_user 0% verified
  • PRO-spectus
    Systems Specialist
    PRO-spectus
    Nov 2024 - Current (1 year 11 months)
    • Administer Microsoft Entra ID (Azure AD) by creating and managing security groups, conditional access policies, and identity governance solutions to enhance security posture. • Manage and troubleshoot email security configurations in Proofpoint for a HIPAA-compliant environment. • Administer and optimize Microsoft Teams and SharePoint, managing permissions, site structures, and channel configurations to enhance collaboration across internal and external teams. Implement Teams policies, configure meeting settings, and manage Teams app integrations. • Create and manage SharePoint site collections, document libraries, and content types to support document control and knowledge management. • Support and administer Adobe and DocuSign, man
  • P
    IT Specialist
    Patriot Growth Insurance Services
    Feb 2023 - Nov 2024 (1 year 10 months)
    • Support and maintain a user base of 2,100+ internal users, focusing on in-depth analysis and resolution of complex technical incidents. Leverage advanced tools such as Microsoft 365 Admin Center, Microsoft Intune, Exchange Online, SharePoint, Entra Admin Center, MS Defender, PowerShell, and SQL Server to execute sophisticated troubleshooting and ensure system integrity. • Administer Microsoft Teams by configuring meeting policies, managing Teams channel permissions, and ensuring seamless integration with third-party applications to support collaboration. • Manage and optimize SharePoint Online, configuring site permissions, document libraries, and workflow automation to improve knowledge sharing and secure file management. • Manage an
  • Finchloom
    Helpdesk Administrator II
    Finchloom
    Sep 2020 - Jan 2023 (2 years 5 months)
    • Collaborated within a cross-functional engineering team to execute and support a large-scale migration and implementation project for a nationwide corporation. • Engineered and optimized changes across various platforms, including Active Directory, Exchange Online, Microsoft 365, Teams, and SharePoint, while conducting in-depth troubleshooting. • Acted as the primary technical lead in managing post-migration support, delivering executive-level updates on system performance, support metrics, and incident response. • Monitored and resolved issues in Service-Now, ensuring strict adherence to SLA requirements and optimizing escalation procedures for critical incidents. • Spearheaded the technical training program, developing and distribu
Education verified_user 0% verified
  • S
    SC-300 Identity & Access Administrator
  • A
    AZ-900 Azure Fundamentals
  • M
    MD-102 Endpoint Administrator Associate
  • C
    Certified Scrum Master
  • A
    AWS Certified Cloud Practitioner
  • M
    MS-900 M365 Fundamentals