Jamie Beller

Help Desk Tech Support / Product Technician

NRTC

Aug 2022 - Current (3 years 11 months)

• Respond to inbound technical support inquiries via phone and chat, providing accurate assistance on NRTC products and services. • Troubleshoot a variety of hardware, software, and connectivity issues across Windows, macOS/iOS, and Android platforms. • Diagnose and resolve network/peripheral issues; install and support software applications for end users. • Deliver efficient, customer-focused support, ensuring high satisfaction ratings.

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Help Desk Tech Support - Advanced Technician

TEKsystems (NRTC)

Apr 2022 - Aug 2022 (5 months)

• Provided Tier 1 to advanced tech support via phone, email, and chat for multiple service providers. • Troubleshot internet, IPTV, cable TV, and landline phone issues; escalated unresolved cases appropriately. • Transitioned to full-time role with NRTC based on performance and technical skill.

Disease Investigator

TEKsystems

Aug 2020 - Mar 2022 (1 year 8 months)

• Conducted disease investigations and contact tracing for public health safety. • Entered and maintained accurate data in health databases while ensuring PHI confidentiality. • Remained compliant with health department policies and evolving procedures.

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Manufacturing & Quality Inspector

Dart Container

Jan 2020 - Jul 2020 (7 months)

• Operated machinery to produce styrofoam products and conducted ongoing quality inspections. • Verified product sanitation, packaging integrity, and pallet readiness for shipment. • Reported discrepancies and ensured compliance with company standards.

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Temporary Production Worker

J.M. Smuckers

Aug 2019 - Jan 2020 (6 months)

• Maintained food safety and quality standards on production line. • Conducted inspections, adhered to GMPs, and followed TISMA sanitation protocols.

Team Lead – Porting Support Operations

Afni

Dec 2018 - Aug 2019 (9 months)

• Supported a team of 18+ resolving telephone number porting fallout issues. • Conducted call monitoring, performance reviews, and individual coaching. • Tracked attendance and metrics such as call handle time and after-call work.

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Team Coach – Remote Technical Support

SITEL (Geek Squad)

May 2016 - Dec 2018 (2 years 8 months)

• Provided Tier 1 tech support and QuickFix solutions in a remote call center environment. • Trained new employees, monitored calls for quality, and managed team schedules.

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JSB Data Entry

Jun 2014 - Jul 2020 (6 years 2 months)

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